Missed AI-900 Exam – Request for Rescheduling

Question

Hi,

I missed my AI-900 exam scheduled on [21/3/26 3:45am]. I sincerely apologize for the inconvenience caused.

I understand the exam policy, but I would like to kindly request if there is any possibility of rescheduling //my exam or providing a voucher as a one-time exception. This certification is important for my studies, and I had prepared for it.

I would really appreciate your support and consideration.

Thank you.

Answer 1

If an AI-900 exam appointment is missed and it was not cancelled or rescheduled within the required time window, the exam fee or free/voucher-based attempt is normally forfeited.

For Microsoft promotional free-exam offers (such as Ignite/Build/other event-based offers), the terms state that if the appointment is missed without timely reschedule/cancellation, the free exam from that offer is forfeited and cannot be reused:

• For event-based free exam offers, if the exam is not rescheduled or cancelled at least 24 hours before the appointment, the free exam is forfeited.
• Many specific offers (Ignite, Build, SXSW EDU, etc.) explicitly state that a missed appointment without proper notice results in losing the voucher/offer and that the offer is valid for one attempt only.

General Microsoft exam policy also states that if an exam is cancelled or rescheduled with less than 24 hours’ notice, the entire exam fee is forfeited.

To request any exception (reschedule without additional payment or a replacement voucher), a support ticket must be opened with Microsoft Certification Support, as only they can review individual circumstances and make a determination:

1. Go to the Microsoft credentials support entry point: https://aka.ms/credentialssupport
2. Sign in with the same Microsoft account used for scheduling the exam.
3. Complete the profile details if prompted, save, then return to the same link.
4. Ensure Product Family is set to Learning and Service is Microsoft Credential.
5. Submit a ticket describing the missed AI-900 exam, the date/time, how it was booked (voucher, discount, or paid), and request a one-time exception for rescheduling or a replacement voucher.

If the exam was scheduled using a specific event voucher (for example, SXSW EDU or other program), note that those terms typically state that:

• Each voucher can be redeemed only once for one exam.
• Individuals who fail to show up or who cancel/reschedule within the restricted window may forfeit the voucher code and it cannot be used again.
• Voucher expiration extensions are not permitted.

If the appointment was cancelled by Pearson VUE (for example, due to test center closure), the voucher or fee is normally reinstated automatically, and Pearson VUE support should be contacted if that does not occur.

In summary, policy is that a no-show normally forfeits the attempt, but only Microsoft Certification Support can review and decide whether any exception is possible in this specific case.

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References:

• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Microsoft Build Cloud Skills Challenge May 2022: Free Certification Exam
• Microsoft at SXSW EDU Certification Exam Vouchers Terms and Conditions
• An Important Update on Microsoft Training and Certification
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