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Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
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Hello David Bull
Please note that this is a user‑to‑user Q&A forum, so no one here have access to internal case details, call schedules, or support queues. Only Microsoft Support can confirm what happened or reschedule the call. The best next step is to contact Microsoft Support directly through the Support portal or the original contact method used to open the case and reference the missed callback time.
I understand how frustrating it is to wait for a scheduled call, especially when the time has already passed, and I hope support is able to get this sorted out for you quickly.