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MS 365 is asking for internet connection when internet is connected when opening MS 365 apps

K Park 0 Reputation points
2026-03-21T17:36:39.2133333+00:00

When I opened Excel, it asked me to sign in. When I tried to sign in, it said I have no internet connection, but I do.

Microsoft 365 and Office | Excel | For home | Windows
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  1. K Park 0 Reputation points
    2026-03-21T19:32:53.44+00:00

    Here is a shot for network adapter. thanks much.

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  2. EmilyS726 222K Reputation points Independent Advisor
    2026-03-21T18:10:15.01+00:00

    Hello

    Make sure you are not using VPN software.

    Please type cmd in the search on the taskbar. Don't press enter key yet. Instead, choose "run as administrator" to launch Command Prompt. Then run these commands one at a time. See if it improves afterwards.

    netsh winsock reset 
    ipconfig /release 
    ipconfig /renew 
    ipconfig /flushdns
    

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