Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
Here is a shot for network adapter. thanks much.
MS 365 is asking for internet connection when internet is connected when opening MS 365 apps
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K Park
0
Reputation points
When I opened Excel, it asked me to sign in. When I tried to sign in, it said I have no internet connection, but I do.
Microsoft 365 and Office | Excel | For home | Windows
2 answers
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EmilyS726 222K Reputation points Independent Advisor2026-03-21T18:10:15.01+00:00 Hello
Make sure you are not using VPN software.
Please type cmd in the search on the taskbar. Don't press enter key yet. Instead, choose "run as administrator" to launch Command Prompt. Then run these commands one at a time. See if it improves afterwards.
netsh winsock reset ipconfig /release ipconfig /renew ipconfig /flushdns-
K Park 0 Reputation points
2026-03-21T18:29:43.25+00:00 Still not working. Thank you for the input anyway.
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EmilyS726 222K Reputation points Independent Advisor
2026-03-21T18:37:08.6+00:00 Do you have mobile hotspot? If you do, can you run a test, connect to mobile hotspot, and see if you run into the same issue?
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K Park 0 Reputation points
2026-03-21T18:56:19.4366667+00:00 I do. Same issue. Could it be that my hotspot is connected to home wi-fi (because 5G is weak at home) ?
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K Park 0 Reputation points
2026-03-21T18:57:22.4933333+00:00 Internet version of my 365 (word, excel, pp) all works via internet.
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EmilyS726 222K Reputation points Independent Advisor
2026-03-21T18:59:40.67+00:00 Ah, if you don't mind, can you use the phone's own data, and then turn on mobile hotspot.. yes, the whole point is to try a completely different internet source.
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K Park 0 Reputation points
2026-03-21T19:07:32.5233333+00:00 the same issue... just noticed outlook is not updating emails as well... internet version does...
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EmilyS726 222K Reputation points Independent Advisor
2026-03-21T19:13:44.96+00:00 Got it. Thanks!
Can you urn off the computer, unplug the computer from the power cord, then hold down the power button for 30 seconds. Turn the computer back on to see if it works.
If not, Can you share with me two screenshots please?
- Go to Device Manager > Network Adapters, I would like to see what's listed.
- Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.
Thanks!
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EmilyS726 222K Reputation points Independent Advisor
2026-03-21T19:59:21.6333333+00:00 Those are not the screenshots I need actually.
Can you please use these instructions specifically
Go to Device Manager > Network Adapters, I would like to see what's listed.
Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.
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K Park 0 Reputation points
2026-03-21T20:03:18.6333333+00:00 Thought I included this. Here you go. Thanks.
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EmilyS726 222K Reputation points Independent Advisor
2026-03-21T20:05:08.8066667+00:00 Hmm.. I don't see any new screenshots..
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K Park 0 Reputation points
2026-03-21T20:10:35.3066667+00:00 Sorry, multitasking and I thought I included. Is this it?
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EmilyS726 222K Reputation points Independent Advisor
2026-03-21T20:17:13.1866667+00:00 Can you right click on the Qualcomm adapter, uninstall it. Then restart the computer, see if that helps after..
if not. go to Samsung's support page: https://www.samsung.com/global/galaxybooks-downloadcenter/?siteCode=us
Let me auto detect, and then see if it recommends any download. If it does, install them all, and see if that helps.
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K Park 0 Reputation points
2026-03-21T20:31:25.2533333+00:00 It did not work, but thank you for your help. BTW, do i need that Qualcomm adapter in future?
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EmilyS726 222K Reputation points Independent Advisor
2026-03-21T20:37:20.3766667+00:00 Yes, Qualcomm is necessary, when you restart, it should automatically install it back.
Can you hold down Win + R, type services.msc
Right click to start/restart Microsoft Account Sign-in Assistant
Same for Microsoft Cloud Identity Service
If that still doesn't work, go to Settings > Apps > Installed Apps, uninstall the apps.
Restart the computer, and reinstall them:
Please go to https://www.office.com
Sign into the Microsoft account you used for the subscription. Click on Apps on the left.
Then on the upper right, click on "Install apps". This will now download the installer file. Once downloaded, click on the file to install. It will install the Desktop version of the apps for you then.
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EmilyS726 222K Reputation points Independent Advisor
2026-03-22T03:21:30.49+00:00 Can you go check your Windows Settings > Windows update, and see if you might have KB5085516 available to install?
KB5085516 is released actually today to address Microsoft account sign in issue among some apps caused by KB5079473 https://support.microsoft.com/en-us/topic/march-21-2026-kb5085516-os-builds-26200-8039-and-26100-8039-out-of-band-09e85404-1cb6-4ed4-9ca5-3e40d74307b9
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