All Contacts is empty

Question

I get the error message This doesn't look right when I try to open all contacts.

Answer 1

Thank you for letting me know.

Just to confirm, are you using Outlook with a work or school account, or is it a personal Microsoft account (like Outlook.com or Hotmail)?

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If you haven't tried anything yet please start by:

Restart your PC:

• This helps refresh any background Outlook or connection issues.

Reset the new Outlook app:

• Press the Windows key and search for Outlook.
• Right-click on it and select "App Settings".
• Scroll down to the Terminate section and click "Terminate".
• Then scroll down to the Reset section and click "Reset".
• Wait a moment, then try opening the app again to see if it works.
• If the issue persists, go back to the same settings, scroll down to the - Reset section, and click on "Reset" (confirm the action if prompted).
• Restart your PC and test.

Check for Windows updates:

• Sometimes system updates include fixes for Outlook connectivity issues.
• Go to Settings > Windows Update, then click Check for updates.

Try Outlook on the web:

• You can also sign in at https://outlook.com to make sure your account itself is working fine.

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Let me know how it goes or if you have any further questions or concerns.

Answer 2

Hi, I'm John! I will help you with this.

That error usually points to a sync or profile issue.

To help narrow down the issue:

1. Are you using Outlook New or Outlook Classic or Outlook web?
2. Are you signed in with the correct Microsoft account?
3. Do your contacts show up on https://outlook.live.com/people/contacts?

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Click "Add comment" to let me know.

Regards,

John J.D.