Azure interaction_required: AADSTS5000225

Question

I just signed up for an Azure account however I get this error when signing in:
Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <pii removed> Correlation ID: <pii removed> Timestamp: 2026-03-21 19:58:42Z

Answer 1

Hello Andrew

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-Note: If it's a test tenant, please re-create a new tenant for testing purposes.

QuickStart: https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant

Do let me know if you have any queries, we are happy to assist you further.

Answer 2

The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant behind the new Azure subscription has been marked inactive and blocked. In this state, sign-in to Azure for that tenant is prevented.

Key points from the tenant lifecycle behavior:

• When a tenant is blocked due to inactivity, sign-in attempts return AADSTS5000225.
• Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
• After 20 days in this blocked state, the tenant is permanently deleted and cannot be recovered.

To proceed, use the following options depending on timing and access:

1. If the tenant has been inactive less than 20 days
   • The tenant’s administrator must contact Microsoft support and request reactivation of the tenant.
   • Use the global support phone numbers listed in the documentation to open a support case.
   • Do not submit multiple assistance requests for the same tenant while one is already in progress.
2. If the tenant has been blocked more than 20 days
   • The tenant is deleted and cannot be restored.
   • A new tenant must be created and used going forward.
3. If sign-in is blocked but the account is very new
   • This can still be the same inactivity mechanism. The documented remediation is the same: the tenant admin must contact Microsoft using the global support phone numbers and request reactivation, provided the 20‑day window has not passed.

If acting as an application owner or developer against this blocked tenant, minimize authentication requests to the deactivated tenant until it is reactivated.

---

References:

• Tenant inaccessible due to inactivity
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A