Microsoft account hacked

Question

My microsoft account was hacked and the hacker has unlinked my email that is connected to it. Since then I created a new Microsoft account with the same email that was used with my old one. Is there a way to get my old account back which was stolen?

Answer 1

That is a possibility. They may also check whether you have an active payment card linked to your account and use it to make unauthorized purchases.

If you have one associated with the account. You'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

Also, I would recommend reaching out to Microsoft Support immediately as they can possibly "Suspend" the account permanently once they have confirmed that the account can no longer be recovered in order to prevent the hacker from using the account:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Microsoft 365 sign-in problem" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > then select "Chat with a support agent in your web browser"

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

Since the security info/email has been replaced by the hacker, I'm afraid there is no other working method to recover your original/previous Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Answer 3

If the original Microsoft account was hacked and the hacker removed the email address and security info, recovery is only possible through the official automated recovery and hacked-account tools. Creating a new Microsoft account with the same email address does not restore or reconnect the old, hacked account.

Use these steps:

1. Go through the hacked-account recovery guide
   • Follow the process in How to recover a hacked or compromised Microsoft account. Start with the sign-in helper tool, which will ask for the email or phone and then guide through self-help or offer contact options:
     • Start
   • Run through the steps to clear devices of malware, then attempt to change or reset the password for the original account if it is still recognized.
2. If the account is not found or security info was fully replaced
   • If the system reports that the account does not exist, or the hacker has replaced all security info and two-step verification is enabled, there is no manual override: support agents cannot reset passwords or bypass security for consumer Microsoft accounts.
   • This is confirmed in similar cases where, if the account recovery form and tools cannot validate ownership, there is no other working method to recover the original account.
3. Use the Microsoft account recovery form if applicable
   • If the original account (the hacked one) is still recognized, submit the Microsoft account recovery form (ACSR) with as much accurate detail as possible (old passwords, contacts, subject lines, billing info, usual devices/locations). Guidance is here: Help with the Microsoft account recovery form.
4. If recovery fails repeatedly
   • When the hacked account cannot be recovered by the automated systems, the old account and its data (including Outlook.com, OneDrive, Xbox, purchases tied to that identity) generally cannot be restored, even though a new account has been created with the same email address.
   • In that case, continue using the new Microsoft account and separately contact product-specific support (for example, Xbox or Minecraft) if access to specific purchases or licenses is needed, as shown in similar Q&A cases.

---

References:

• How to recover a hacked or compromised Microsoft account
• Hello , welcome to Account help & learning
• Help with the Microsoft account recovery form
• What happens if there's an unusual sign-in to your account
• Hacked account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A
• Entraron a mi cuenta de microsoft y cambiaron el gmail y contraseña - Microsoft Q&A