cant recover another account

Question

i need help resetting a password for my other account. whenever a code is sent and inputted an error message comes up.

Answer 1

Hey there! Nice to meet you!

The error you are experiencing may indicate that your account is temporarily blocked due to the system detecting unusual activity.

Kindly perform these steps to fix the verification method error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to reset the password.

If the issue persists, kindly wait exactly 1 week to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours or 1 week), as this may reset the lock cooldown.

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Answer 2

Follow these steps to troubleshoot and complete the password reset for the other Outlook/Microsoft account:

1. Use the official password reset page
   • Go to Recover your account here: https://account.live.com/password/reset
   • Enter the email address, phone number, or Skype name of the other account.
   • Make sure the address is typed correctly and with the correct domain (for example, outlook.com vs outlook.co.uk, hotmail.com, etc.).
2. Check common username issues
   • Verify spelling differences (for example, rachel vs rachael).
   • If the email is not recognized, try another alias or phone number that might be on that account.
3. Handle the verification code step carefully
   • When asked where to send the security code, choose a method that works (email, SMS, etc.), then select Next.
   • Enter the code exactly as received and within the time limit, then select Next.
   • If using another Microsoft email (like @outlook.com) as the recovery address, open it in a private/InPrivate browser window so both accounts stay signed in:
     1. Start the reset in one browser window.
     2. Open a new InPrivate window (Ctrl+Shift+P in Edge/IE).
     3. Sign in to the recovery email there, get the code, then go back to the first window and enter it.
4. If codes are not arriving or keep failing
   • Sign in to the Security basics page for that account if possible: https://account.microsoft.com/security
   • Select Update info and choose another working method, or I don't have any of these to replace security info.
   • If the account is locked or flagged for unusual activity, verification messages may not go through until that security issue is resolved.
5. If the reset still fails with errors
   • Use the Sign-in Helper tool if the password stopped working or the username is not recognized.
   • If the account recovery form has already been tried and was unsuccessful, it can be retried (up to two times per day) with as much accurate information as possible using the guidance in Help with the Microsoft account recovery form.
6. When nothing works
   • If the system still will not accept the code or complete the reset, and especially if you see messages like “We couldn’t find an account with that username,” follow the guidance in My username and password have stopped working and, if needed, use Contact support from that page to reach a support advocate.

After a successful verification, you should be prompted to enter a New password and then confirm it in Re-enter password. Use that new password to sign in to the other account.

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References:

• I can't sign in to my Microsoft account
• My username and password have stopped working
• Troubleshoot Microsoft verification code issues
• Account recovery unsuccessful