Issues with Subscription that is no longer present

Question

I am trying to access a subscription that is no longer present. It way have been deactivated due to an expired credit card. I can not see the subscription any longer in my account. Who can I to at Microsoft support to get this subscription back on line?

if it helps, this is the exact error code from the build pipeline

##[error]Error: Failed to fetch App Service '###' publishing credentials. Error: The subscription '###-###' is disabled and therefore marked as read only. You cannot perform any write actions on this subscription until it is re-enabled. (CODE: 409)

Answer 1

Hi Brian Behling, it sounds like your Pay-As-You-Go subscription got disabled (read-only) after the credit card expired and now you can’t see or re-enable it yourself. To get it back online you’ll need to open a billing/support ticket so Microsoft can reactivate the subscription for you. Here’s what to do:

1. Sign in to the Azure portal as the Billing Owner or Account Administrator.
2. Go to Help + support (upper right corner) → + New support request.
3. Under “Problem type” select Billing > Subscription management.
4. Under “Issue type” choose Reactivate disabled subscription (or equivalent).
5. Fill in your Subscription ID (the one that’s disabled) and any details about the expired payment method.
6. Submit the request.

1.Go to Azure Portal -> Click on help+support -> create a support request

2. If you see Support AI Assistant as shown below, click Switch to classic experience button on right. If not, proceed to step #3

3.On left, enter subscription management in the box and click Go and select service

4.Select the subscription and You will see some suggestions to resolve your issue. If none of those apply, please see the steps below.

5.Scroll down the suggestions and you will see an option to Contact support -> create a

support request.

6.Select Subscription Management and provide the details requested.

7.If you see the solutions again, click on 'return to support request'. 8. Click on 'Next' and then you will be able to create the billing support ticket.

If your subscription was purchased through a Cloud Solution Provider (CSP), you’ll need to contact your CSP partner instead of Microsoft billing support.

Once the ticket is in, billing support will ask you to update the payment method (or verify new credit card info) and then flip your subscription back to “Enabled.” After that you should see it return in the portal and be able to run your pipeline again.

Hope that helps!

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Reference links

• Create a support request for billing & subscription issues

https://go.microsoft.com/fwlink/?linkid=2083458

• Troubleshoot “No subscriptions found” sign-in errors

https://learn.microsoft.com/azure/cost-management-billing/troubleshoot-subscription/no-subscriptions-found

• How to change a credit card for Azure billing

https://learn.microsoft.com/azure/cost-management-billing/manage/change-credit-card

• Azure global support phone numbers

https://azure.microsoft.com/support/options/#contact-directory

Answer 2

The error indicates that the Azure subscription used by the App Service is disabled and in a read-only state. No write operations (including fetching publishing credentials for deployments) can succeed until the subscription is re-enabled.

To get the subscription back online, the subscription owner or billing administrator must resolve the billing/disablement issue and reactivate it. Typical causes and actions:

1. If it was a Free Trial or credit-based subscription (credit expired)
   • When the initial credit expires, the subscription is disabled.
   • The fix is to upgrade the subscription to a paid plan so it is re-enabled.
   • Follow the steps in Reactivate a disabled Azure subscription under the section Your credit is expired to upgrade the subscription.
2. If it hit a spending limit (for Free Trial, Visual Studio, etc.)
   • When the spending limit is reached, the subscription is disabled for the rest of the billing period.
   • To restore service, remove the spending limit as described in Reactivate a disabled Azure subscription under You reached your spending limit.
3. If there is an overdue bill or expired credit card
   • A past-due balance or expired card can cause the subscription to be disabled.
   • The account owner must sign in to the Microsoft account Services & subscriptions page and pay the past-due amount or update the payment method, as described in Pay for a past-due Microsoft subscription.
   • After payment is completed and the subscription is active again, Azure will allow write operations.
4. If the subscription was canceled or disabled administratively
   • Only the Account Administrator/Owner of the subscription (or the organization’s Azure admin) can reactivate it.
   • They should follow the steps in Reactivate a disabled Azure subscription. If they cannot sign in or see the subscription, they should create a support request from the Azure portal or via the public support entry point.
5. If the portal shows “No subscriptions found” for the account
   • Confirm that the correct Azure directory/tenant is selected in the portal.
   • If the correct directory is selected but the subscription still does not appear, the account may not have sufficient permissions and must be added as an Owner on that subscription, as described in Troubleshoot Azure subscription sign-in issues under I can sign in, but I see the error, No subscriptions found.

In summary, to get the subscription back online so Azure DevOps pipelines can deploy again:

1. Identify the subscription owner/billing admin for the disabled subscription ID shown in the error.
2. Have that person:
   • Sign in to the Azure portal and/or Microsoft account billing pages.
   • Check whether the subscription is disabled due to expired credit, spending limit, or past-due payment.
   • Reactivate it by upgrading, removing the spending limit, or paying the past-due balance and updating the payment method.
3. Once the subscription status is Active, rerun the Azure DevOps pipeline; the App Service publishing credentials call should then succeed.

If the owner cannot see or reactivate the subscription following the documented steps, they should open an Azure billing/subscription support request so Microsoft can review and clear any account flags preventing reactivation.

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References:

• Reactivate a disabled Azure subscription
• Troubleshoot Azure subscription sign-in issues
• Pay for a past-due Microsoft subscription