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how to fix the error message related to endnote.

daesoon kim 0 Reputation points
2026-03-22T06:29:33.35+00:00

**some citations are unreadable, your Microsoft account might not be compatible with EndNote21.**Please contact Microsoft Tech Support for assistance.

what does it mean? and how can I deal with it?

Microsoft 365 and Office | Other
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  1. Alvise Cervellati 4,285 Reputation points Independent Advisor
    2026-03-22T08:44:26.01+00:00

    Hi Kim, Welcome in Community

    I’d suggest contacting Clarivate’s support team for Endnote since they know the product inside out. My best guess is that your Office software was recently upgraded, so you probably just need to update Endnote to get everything working again

    Elvis

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