Hi Team, I am writing to inform you that I was unable to attend my microsoft GHCP 300 external exam scheduled for today at 1:15 PM due to an unexpected power outage at my location.

Question

Hi Team,

I am writing to inform you that I was unable to attend my microsoft GHCP 300 external exam scheduled for today at 1:15 PM due to an unexpected power outage at my location. I had already logged in and was performing the system check when the electricity went out.

Could you please help me reschedule this session for tomorrow, or any available slot after 7:00 PM on a subsequent day? Please let me know the next steps for rescheduling under these circumstances.

Thank you for your assistance.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

Rescheduling or resolving a missed Microsoft certification exam must be done directly through the official support and scheduling channels; it cannot be handled via this forum alone.

To proceed after missing an exam due to a power outage:

1. Try to reschedule or confirm the status of the appointment:
   • Sign in to the Learn profile and go to Profile → Credentials → Certifications.
   • Scroll to the relevant exam appointment and select “Reschedule” if available. This will redirect to the exam delivery provider’s site to pick a new date and time.
   • If the appointment shows as completed, cancelled, or does not allow rescheduling, proceed to step 2.
2. Contact exam support to explain the situation:
   • Use the certification support options at Microsoft Certification Support or the dedicated support link provided by the program, and open a ticket describing:
     • Exam name/code (e.g., GHCP 300 external exam).
     • Date and time of the scheduled exam.
     • That the exam was missed due to an unexpected power outage after system check.
   • If the exam was delivered via Pearson VUE, you may also need to contact Pearson VUE support (linked from the Microsoft certification pages) so they can review the incident and advise on rescheduling or fees.
3. Be aware of reschedule/cancellation rules:
   • Exams normally must be rescheduled or cancelled at least 24 hours before the appointment; otherwise, the exam fee or voucher can be forfeited.
   • Because this was an unplanned outage, support must review and determine whether an exception or voucher reinstatement is possible.
4. For future bookings:
   • When scheduling again, choose a date and time that meets the preference (e.g., after 7:00 PM) from the available slots shown by the exam provider.

Only Microsoft Certification Support and/or the exam delivery provider can authorize a free reschedule or voucher reinstatement in this scenario, so opening a support request promptly is essential.

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References:

• Reschedule and cancellation policies
• Register and schedule an exam
• An Important Update on Microsoft Training and Certification
• Microsoft AZ-500 Certificate - Microsoft Q&A
• Legal Name - Microsoft Q&A
• Exam schedule error - Microsoft Q&A
• Missing certification while exam passed - Microsoft Q&A