Azure Portal asks for 6-digit MFA code but Microsoft Authenticator generates 8-digit code for personal account (GitHub-backed)

Question

Hi,

I am unable to sign in to Azure Portal (portal.azure.com) because it requires a 6-digit MFA verification code, but my Microsoft Authenticator app only generates 8-digit OTP codes for my personal Microsoft account.

Here are the details of my issue:

• My account (<PII REMOVED>) is a personal Microsoft account backed by GitHub credentials.
• • • When I try to sign in to Azure Portal, after entering my email, it asks me to "Enter code" - specifically a 6-digit code from Microsoft Authenticator.
  • • • However, my Microsoft Authenticator app generates an 8-digit, 30-second OTP code for this account.

  • - - The 8-digit code does not work in the 6-digit field on Azure Portal login.
    

    •   - - Push notifications are also NOT being generated for Azure Portal sign-in.
      

      •     - - This issue is ONLY with Azure Portal. I can sign in to other Microsoft services (Outlook, Microsoft 365, etc.) without any problems using the same account.
        

        •       - - I cannot access [https://aka.ms/mfasetup]() or [https://mysignins.microsoft.com/security-info]() because they say "You can't sign in here with a personal account. Use your work or school account instead."
          

          •         - - I have already contacted Microsoft Support (case #7099979782) and was directed to contact Azure support, but Azure support requires Azure Portal login - creating a catch-22 situation.
            

            • • The Azure tenant ID shown in the login URL is: <PII REMOVED>
            • I have seen similar issues reported by other users on Microsoft Q&A where the resolution was having the Microsoft Data Protection team reset the MFA. Could someone from the Azure/Entra ID team please help reset my MFA so I can regain access to Azure Portal?
              Thank you for your help.

Answer 1

Hello Fawad Bin Tariq

Thank you for your patience

We engaged with the Microsoft Data Protection team we have received the confirmation that your MFA issue has been resolved now. If you need any further assistance, please let us know.

Thank you for contacting Microsoft Q&A!