Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
AADSTS5000224 – deauthenticated, admin locked out
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I P
5
Reputation points
I am completely locked out of my Microsoft Entra (Azure AD) tenant due to error AADSTS5000224.Error message: "The tenant you are trying to access has been deauthenticated and is no longer available. We are sorry, this resource is not available." Error code: AADSTS5000224 Trace ID: 595f935d-6ada-4bc1-899c-aea4765e3100 Correlation ID: 019d155c-ce46-73ac-a9a2-bbd21da1a519 Timestamp: 2026-03-22 11:45:24Z I have confirmed that the tenant still exists by successfully accessing the OpenID configuration endpoint: https://login.microsoftonline.com/pandey95.onmicrosoft.com/v2.0/.well-known/openid-configuration However, authentication to the tenant is blocked at the STS level, and I cannot sign in to: - Microsoft Entra Admin Center - Microsoft 365 Admin Center - Azure Portal I am unable to open a Microsoft support ticket because all support flows require tenant authentication and return 404 errors or redirect loops. This appears to be a tenant-level deauthentication / backend block (AADSTS5000224). I am requesting assistance to have authentication re-enabled for this tenant or guidance on proceeding with Data Protection / Tenant Recovery. Please let me know what additional verification details are required.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 11,550 Reputation points Microsoft External Staff Moderator2026-03-23T00:49:08.8433333+00:00 Thank you for providing detailed diagnostics. Based on the error code AADSTS5000224, the tenant is in a deauthenticated / backend-blocked state at the Azure AD STS layer. In this condition, authentication is intentionally disabled tenant‑wide by Microsoft, even though directory metadata (for example, the OpenID configuration endpoint) may still resolve.
Because authentication is blocked at the STS level:
- Sign‑in to Azure Portal, Microsoft Entra Admin Center, and M365 Admin Center is not possible
- Normal support flows fail, as they require tenant authentication
- This cannot be resolved by Conditional Access, MFA, password reset, or role changes
Please share the requested details in private message.
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VEMULA SRISAI 11,550 Reputation points Microsoft External Staff Moderator
2026-03-26T17:53:44.75+00:00 I P could you please share the requested details in private message.
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