Unable to Access Trial Account just created

Question

Hello @Raja Pothuraju

I’m experiencing an issue while trying to sign in to my Microsoft account which was just created. When I attempt to log in, I receive an “Action Required” message asking me to set up multi-factor authentication (MFA). However, I’m currently unable to proceed with the setup or access the account.

This account was created as a 1-month trial specifically to resolve an MFA issue with another account. Unfortunately, I’m now unable to log in to this trial account as well.

Could you please help me understand what is causing this issue and assist me in regaining access to the account?

Thank you for your support.

Best regards,
Moved from: Microsoft 365 and Office | Subscription, account, billing | For business | Other

Answer 1

Hello @Suresh Shrestha,

Thank you for sharing your details via private message.

I’ve reached out to the engineering team regarding the MFA issue on your account. They have now unblocked it from the backend and cleared the bad reputation associated with it. You should be able to log in to the Azure Portal without any issues.

Please try signing in and verify if you can complete SMS authentication successfully. Let me know if you encounter any problems.

As a best practice, I recommend registering the Microsoft Authenticator method for your account instead of relying on SMS. SMS and voice call authentication methods are more vulnerable to IRSF attacks (telephony fraud) and are generally less secure.

For better practice, I recommend registering with Microsoft Authenticator method to your account instead of SMS method as these SMS/Voice telecom auth methods are susceptible to IRSF attacks telephony fraud.

I hope this information is helpful. Please feel free to reach out if you have any further questions.