Unable to log in to the Partner Center

Question

My current account cannot log in to the Microsoft Partner Center.

https://partner.microsoft.com/zh-cn/dashboard/hardware/Search

It prompts for phone verification, and after clicking to verify the number, it shows the error in the image. How can I resolve this?

Answer 1

The error occurs during account verification (MFA/SMS) when signing in to Partner Center. This must be resolved by the appropriate admin or Microsoft support; it cannot be fixed from the Partner Center UI alone.

Use the following steps based on the role and situation:

1. Confirm whether the account is a work/school (organization) account and that the correct credentials are used. If there is both a personal and a work account with the same address (for example, ******@contoso.com), select the work account when prompted.
2. If another global admin exists in the tenant:
   • Ask that global admin to reset the password or update your security/MFA settings.
   • They can sign in to Partner Center, go to Settings → Account settings → User management, select the affected user, and choose Reset password. A temporary password will be generated that can be used to sign in again and reconfigure verification methods.
3. If this is the only global admin account and it is locked by verification/MFA:
   • This is treated as a tenant lockout. Only Microsoft’s Data Protection team can unlock the admin and reset verification.
   • Call Microsoft business support for your region (see the “Customer service phone numbers” page referenced in the documentation). When the IVR asks, indicate:
     • Product: Office 365/Microsoft 365 for business
     • Account type: Company account
     • Role: Global/tenant administrator
     • Situation: Locked out because phone/SMS verification fails and there is no other global admin
   • Ask the frontline agent to open a ticket with the Data Protection team to reset MFA/verification for the global admin.
4. If the company has no global admin at all (or the only one is locked):
   • Follow the same path as above and ask to be transferred to the Microsoft 365 Data Protection team so they can verify identity and assign or restore a global admin.
5. After access is restored, to avoid future lockouts:
   • Ensure at least two global admins exist.
   • Configure an emergency “break-glass” account in Microsoft Entra ID as described in the documentation so that Partner Center can still be accessed if normal verification fails.

If none of the above scenarios fit, contact business product support as described in the documentation and provide the error code and correlation ID shown on the screen so support can investigate.

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References:

• Troubleshoot sign-in issues and account access problems
• Troubleshoot account setup or Microsoft AI Cloud Partner Program renewal issues
• Reset a user's password in Partner Center
• Pages, capabilities, offers, or benefits aren't appearing in Partner Center
• How to Troubleshoot Common Issues