Being charged for 365 and I didn't order

Question

Need to cancel 365 . Found $1.99 charge on my credit card.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

To stop the $1.99 Microsoft 365 charge and cancel the subscription, follow these steps:

1. Investigate what the charge is for
   • Go to the Manage your payments page of the Microsoft account dashboard and select "Investigate" next to the charge: https://go.microsoft.com/fwlink/?linkid=2246882
   • This helps identify whether the charge is for a Microsoft 365 subscription, an in-app purchase, or something bought by a family member.
   • More details: https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93
2. Cancel the Microsoft 365 subscription (if it is a subscription)
   • Sign in to Services & subscriptions at https://account.microsoft.com/services with the Microsoft account that shows the charge.
   • If there is a Microsoft 365 subscription:
     • If "Turn off recurring billing" or "Cancel" is available, use it to stop future charges.
     • If there is money owing or the payment method is expired, pay any overdue amount first; cancellation is blocked while there is an outstanding balance.
   • If there is no subscription under that account, the charge may be tied to a different Microsoft account or purchased through a third party.
3. If the subscription was bought through a third party
   • If Microsoft 365 was purchased from a retailer such as Amazon, Best Buy, or from Google Play or the Apple App Store, cancellation and refund must be handled with that seller, not through the Microsoft account portal.
   • Contact the retailer’s support (for example, Amazon support, Google Play, or Apple support) to cancel and request a refund.
4. Request a refund (if eligible)
   • After cancelling a subscription purchased directly from Microsoft, check refund eligibility: https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472
   • Not all cancellations result in a refund, but the self-help tool on that page will guide through the options.
5. If the charge is not recognized or the account cannot be found
   • Use the Investigate flow on the Manage your payments page to confirm whether the charge belongs to a known Microsoft account.
   • If the charge still cannot be matched to any account that can be accessed, contact Microsoft Support via the Contact Microsoft Support entry point and choose a billing issue path, or contact the bank/credit card issuer to dispute the charge as unauthorized and block further payments.

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References:

• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Microsoft 365