USER CREATION FAILURE

Question

USER CREATION FAILURE

NORA FASIHAH OMAR ALI 20

We were unable to create new users from both M365 admin center and Entra as we encounter the attached errors. Please this needs a backend escalation to the engineering team to increase the user provisionaing quota. as seen in this documentation: https://learn.microsoft.com/en-us/answers/questions/5743214/request-for-azure-ad-directory-object-quota-increa Tenant ID : <PII REMOVED> Global Admin email : <PII REMOVED> Verified custom domain name : <pii removed> Confirm that it is an Education tenant : YES Confirm that it is Production (not test/dev) : YES Requested new quota : 300,000 Current user count: 251 Estimated growth rate :500-1000 peryear Note that the tenant is blocked from creating users due to incorrect provisioning

NORA FASIHAH OMAR ALI 20 Reputation points

2026-03-24T02:52:03.0833333+00:00

I already send the information provided but why still need time to solve this issue? Already take 1 month.
Shubham Sharma 13,415 Reputation points Microsoft External Staff Moderator

2026-03-25T07:05:22.6766667+00:00

NORA FASIHAH OMAR ALI

Thank you for reaching out to Microsoft Q&A.

Please share the response with me via private message.

If the quota limit has been exceeded in your tenant, I’ll need the requested details to engage the engineering team for a potential increase:

Typically, quota increases aren’t provided for development or test tenants. If your tenant is used for development or testing, please let me know if you can reduce usage by deleting inactive or unused objects. If that’s not possible, kindly provide a justification and specify the minimum increase amount required.

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NORA FASIHAH OMAR ALI 20 Reputation points

2026-03-24T02:52:03.0833333+00:00

I already send the information provided but why still need time to solve this issue? Already take 1 month.
Shubham Sharma 13,415 Reputation points Microsoft External Staff Moderator

2026-03-25T07:05:22.6766667+00:00

NORA FASIHAH OMAR ALI

Thank you for reaching out to Microsoft Q&A.

Please share the response with me via private message.

If the quota limit has been exceeded in your tenant, I’ll need the requested details to engage the engineering team for a potential increase:

Typically, quota increases aren’t provided for development or test tenants. If your tenant is used for development or testing, please let me know if you can reduce usage by deleting inactive or unused objects. If that’s not possible, kindly provide a justification and specify the minimum increase amount required.

Answer 1

Shubham Sharma 13,415 Microsoft External Staff Moderator

Hello NORA FASIHAH OMAR ALI

Thank you for your patience

The engineering team has raised the quota on your tenant since your organization surpassed the default Microsoft Entra service limit.

You can check and confirm if the directory object quota limit has been increased.

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.

NORA FASIHAH OMAR ALI 20 Reputation points

2026-03-27T13:28:14.79+00:00

Thank you very much!

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USER CREATION FAILURE

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