I need help the system abundant all my accounts

Question

I have a problem multiple times my account lost his password even when I let down on a note

I usually activate my email from my phone recently the phone is starting to log out all the time in a moment I cannot is any way to identify access on my email I need the assistance of an axle person to verify myself reclaim my email I have many bounce on different light without email I really need assistance reclaim access I can identify myself easily

Answer 1

Hi teo mpist,

Welcome to Microsoft Q&A forum. 

I understand this is very urgent and stressful—especially since your phone was automatically signing you out and now you can no longer access the mailbox. The safest way to regain access is to use Microsoft’s official recovery and verification process.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Please try the steps below:

• On the Microsoft sign-in page, select Forgotten your password? and follow the verification options shown.
• However, if you cannot receive any verification code, please submit the Account Recovery Form:
  • Go to: https://account.live.com/acsr
  • Enter the locked account and provide a working contact email address (an email you can access) so Microsoft can respond.
  • Please fill in as much accurate information as possible to support the ownership verification process.
• If you need direct support options, please follow these steps:
  • Go to the Microsoft support page and type Account Recovery in the search box.
  • Select Get Help and then Contact Support.
  • If you can’t sign in to the compromised account, sign in with a different Microsoft account.
  • In the Products & Services section, select Other Products, and then select Account Security.
  • Select Chat with a support agent via web browser.
  • Explain the situation clearly during the chat.

After you regain access, to make future sign-ins easier and more secure, please enable two-step verification (2FA) and add Microsoft Authenticator to approve sign-ins from your phone. You can turn on two-step verification under Additional security and select Turn on, then add a verification method such as the Authenticator app.

You can also add Authenticator from the Security page by selecting: Manage how I sign in > Add a new way to sign in or verify > Use an app.

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Answer 2

To regain access to Outlook/Hotmail email accounts that keep signing out or where the password is no longer recognized, follow these steps in order:

1. Use the Sign-in Helper tool
   • Go to the official Sign-in Helper: https://go.microsoft.com/fwlink/?linkid=2214157
   • Enter the email address or phone number used to sign in.
   • The tool will detect common problems and guide through the correct recovery path (password reset, username lookup, verification issues).
2. If the password is not working
   • Follow the guidance in My username and password have stopped working:
     1. Open Recover your account: https://account.live.com/password/reset
     2. Enter the email address, phone number, or Skype name.
     3. Choose where to receive the security code and select Next.
     4. Enter the code, then select Next.
     5. Enter a new password and confirm it.
   • Tips from the article:
     • Make sure the email domain is correct (for example, outlook.com vs outlook.co.uk).
     • Check spelling of the email name.
     • If one alias is not recognized, try another alias or phone number on the same account.
3. If the account or username “does not exist” or is not recognized
   • If the message says “We couldn't find an account with that username” or “The Microsoft account you've entered does not exist”:
     • Carefully check spelling and domain.
     • If still not recognized, follow My username and password have stopped working and, if needed, use the Sign-in Helper again.
   • If the account has not been used for more than two years, it may have been deleted and cannot be reopened.
4. If verification codes are the problem
   • If codes are not arriving or cannot be used, follow the verification troubleshooting steps via the Sign-in Helper and the links under I can't sign in to my Microsoft account.
   • If two-step verification is turned on and none of the verification methods are accessible, support agents are not allowed to bypass this or send reset links; only the automated recovery process can help.
5. Use the Microsoft account recovery form (for locked/blocked or very old accounts)
   • Before using the form, try the Sign-in Helper first.
   • Then follow Help with the Microsoft account recovery form:
     1. Prepare a working email address that can receive messages (this can be any account, even a new Outlook.com account). This is only used so Microsoft can contact about the recovery request.
     2. When ready, open the Account recovery form: https://go.microsoft.com/fwlink/?linkid=2288285
     3. If possible, complete the form from a device and location previously used to sign in (for example, the usual phone or home network).
     4. Provide as much accurate information as possible (old passwords, contacts, subject lines, etc.). Microsoft reviews and responds, typically within 24 hours.
   • If two-step verification is enabled and none of the verification methods are available, the documentation states that support cannot override this.
6. If all self-service options fail
   • For consumer Outlook/Hotmail accounts, recovery is fully automated. If the recovery form and Sign-in Helper both fail, there is no manual override described in the provided documentation.

For repeated sign-outs on the phone after access is restored, remove the account from the Outlook mobile app and add it again after successfully resetting the password, ensuring the correct, current password is used.

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References:

• I can't sign in to my Microsoft account
• Help with the Microsoft account recovery form
• My username and password have stopped working
• Can't sign in to my email - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A