Account recovery

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Account recovery

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Need to chat with support about recovering a compromised account. I have a different account that has been compromised and am unable to recover it.

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John Jefferson Doyon 65,650 Independent Advisor

Hi, I'm John!

First, I want to set expectations. In some cases, accounts cannot be recovered, especially if the hacker already changed the email/alias and enabled their own two-step verification. That can lock out the original owner completely.

To confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Click "Add comment" to let me know.

Regards,

John J.D.

R L 0 Reputation points

2026-03-22T19:22:02.61+00:00

It finds the account and sends a code to the email address that I don't receive. When I attempt to log in with my password it is changed. If I attempt to login and change my password it an email that I don't recognize is associated with my account to receive the code. I've attempted the steps for recovery with no response from Microsoft.
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-22T19:30:38.3566667+00:00

Based on what you described, it does look like the account has already been taken over.

At this point, I want to be honest with you:

If all security info has been changed and recovery attempts are failing, the account may no longer be recoverable.
R L 0 Reputation points

2026-03-22T19:35:55.7433333+00:00

What is my next option to make sure my identity and information is not compromised.
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-22T19:44:25.6866667+00:00
If someone has full access to your account, they may be able to see and use the information stored in it.

This can include:

Your emails and contacts

Saved passwords or linked accounts

Personal details (name, address, etc.)

Using your account to reset passwords on other services

That’s why it’s important to act quickly to protect your other accounts.

Here’s what you should do right away:

Change passwords on your important accounts from other services (especially email and banking)

Enable two-step verification (2FA)

Check for any unusual activity (emails sent, logins, transactions)

Run a malware scan on your device

If your bank details are connected to a hacked account, you need to contact your bank or card provider to block any charges. If you have an active subscription, you should also block the recurring charges.

I really hope this information is helpful!

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Account recovery

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