Email Change

Question

I have the old xbox live family email but it will not let me change my primary email, i have already added an existing email but it will not let me make it my primary email.

Answer 1

Hi dylan,

Welcome to Microsoft Q&A forum. 

To narrow this down, please share the details below:

• What is the current primary alias shown (does it end ******@xboxlivefamily.com)?
• On Manage how you sign in, what is the exact message you see when trying to set the new alias as primary (e.g., “policies prevent…” / “Make primary” missing)?
• The new email you added:
  • Is it Verified already?
  • Is it a personal email (Gmail/Yahoo/Outlook.com) or a work/school email? (Work/school can be blocked.)
• Is this account still under a Microsoft Family / child setup? If yes, is the Organizer account accessible? (Some changes may require the Organizer.)

Once these details are available, the next steps can be confirmed.

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