My account has been hacked

Question

My account has been hacked

Mohammad Bostani 25

I want to talk to agent because my account has been hacked

Rubye Saddler 0 Reputation points

2026-03-23T16:37:14.42+00:00

Help. My account is hacked and computer is locked

2 answers

Your answer

Rubye Saddler 0 Reputation points

2026-03-23T16:37:14.42+00:00

Help. My account is hacked and computer is locked

Answer 1

John Jefferson Doyon 65,650 Independent Advisor

Hi, I'm John!

To help narrow down the issue:

Can you share what made you think the accounts were hacked?
Does it look like the email address linked to your account was changed?
Did you receive any alerts, notice unusual activity, or received any notice that your security info was changed (email/phone updated)?

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Once I have a bit more detail, I can guide you through the next steps.

Click "Add comment" to let me know.

Regards,

John J.D.

Mohammad Bostani 25 Reputation points

2026-03-22T19:26:32.2266667+00:00

My account was compromised through a Discord phishing scam. After that, I was unable to sign in and noticed that the email and security information had been changed without my permission.

I also received errors saying the account does not exist, and Microsoft support has confirmed unauthorized access and suspended the account.
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-22T19:32:26.38+00:00
If you haven’t already, you can try using the Microsoft Self-help tool:

Visit https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 and click "Start".

The tool will ask for your email address or phone number, and either show appropriate self-help.

You can also use the Xbox recovery form here:

Visit https://support.xbox.com/forms/recover-your-microsoft-account

For guidance using the form please see "Guidance notes for the Microsoft account recovery form" https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

If the issue still persists, and the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Based on what you described, it does look like the account has already been taken over.
Mohammad Bostani 25 Reputation points

2026-03-22T19:45:34.6766667+00:00

I’ve already done the form
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-22T19:48:35.74+00:00

I suggest waiting for Microsoft's response through the secondary email you provided in the recovery form.
Mohammad Bostani 25 Reputation points

2026-03-22T19:49:24.97+00:00

I don’t really care about the Microsoft account all I care about is the Minecraft account
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-22T19:52:06.4666667+00:00

You mean your concern about your data, such as your game and other data?
Mohammad Bostani 25 Reputation points

2026-03-22T20:15:16.2066667+00:00

Yes because my dad bought it for me and he loved that game since I ever came to america
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-22T20:25:20.1466667+00:00

You can ask Microsoft Support if it is possible to transfer game data and purchases to another account you have access to, but it is not guaranteed as it is usually tied only to the original account.

For now, I suggest waiting for an email response from Microsoft after trying the Xbox recovery form I mentioned earlier.
Mohammad Bostani 25 Reputation points

2026-03-22T20:26:57.2466667+00:00

I’ve already contacted Minecraft support they’re reviewing my case if my case shows I’m ownership then I get my account back
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-22T20:30:21.77+00:00

Thank you for letting me know. They will investigate it to see if account recovery or game and other data transfer is possible.
Mohammad Bostani 25 Reputation points

2026-03-22T20:31:33.8066667+00:00

Hopefully and also have this happened and the person who got hacked their Minecraft account back?
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-22T20:35:54.04+00:00

It is a case-by-case basis, and only Xbox support can determine it. I suggest relying on them for this info.
Mohammad Bostani 25 Reputation points

2026-03-22T20:37:21.3766667+00:00

Ok, what do I do if it shows I am not ownership but in reality I am.
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-22T20:40:20.0966667+00:00
You can only prove you're the owner using the account recovery form.

You can also use the Xbox recovery form here:

Visit https://support.xbox.com/forms/recover-your-microsoft-account

For guidance using the form please see "Guidance notes for the Microsoft account recovery form" https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

This is the only way.
Mohammad Bostani 25 Reputation points

2026-03-22T20:42:03.0733333+00:00

Alr thank you so much I might use this form
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-22T20:43:44.0666667+00:00

Glad to assist!
Freddie Wilson 0 Reputation points

2026-03-23T11:05:19.8733333+00:00

Hi I was scrolling as I have lost my account and the email has been changed so I cannot recover it what should I do and can you help.
Mohammad Bostani 25 Reputation points

2026-03-23T11:21:42.9766667+00:00

If they changed your main email your fried.
Mohammad Bostani 25 Reputation points

2026-03-23T11:22:14.7266667+00:00

Or just contact Microsoft support.
John Jefferson Doyon 65,650 Reputation points Independent Advisor

2026-03-23T16:45:48.23+00:00

Microsoft Support doesn't have access to users' accounts. They will likely recommend the same steps I mentioned earlier.
Noam bashtawi 0 Reputation points

2026-03-30T12:13:56.67+00:00
Hello,

My Microsoft account has been compromised (hacked). The unauthorized user has already changed my recovery email and phone number, so I am completely locked out and cannot use the automated recovery form.

Original Account Details:

Original Email: [כאן רשמי את האימייל המקורי שלך]

Minecraft Gamertag: [כאן רשמי את שם המשתמש שלך במיינקראפט]

Proof of Ownership: I have the Minecraft Transaction ID and the original digital receipt to prove this account belongs to me.

Please connect me with a security agent who can verify my purchase documents and help me recover my account. I have the following ready to provide:

Transaction ID / Order Number.

Date of purchase.

Last 4 digits of the payment method.

Thank you for your urgent hHello,

My Microsoft account has been compromised (hacked). The unauthorized user has already changed my recovery email and phone number, so I am completely locked out and cannot use the automated recovery form.

Original Account Details:

Original Email: [כאן רשמי את האימייל המקורי שלך]

Minecraft Gamertag: [כאן רשמי את שם המשתמש שלך במיינקראפט]

Proof of Ownership:
I have the Minecraft Transaction ID and the original digital receipt to prove this account belongs to me.

Please connect me with a security agent who can verify my purchase documents and help me recover my account. I have the following ready to provide:

Transaction ID / Order Number.

Date of purchase.

Last 4 digits of the payment method.

Thank you for your urgent h

Answer 2

To speak with a Microsoft support agent about a hacked account and sign-in issues, use the official Sign-in Helper and support options.

Start with the Sign-in Helper for hacked/blocked accounts
- Go to the Sign-in Helper: Sign-in Helper or Open the Sign-in Helper for support options or hacked account issues.
- Enter the email address or phone number for the affected Microsoft account.
- The tool will either show self-help steps or offer options to contact support (including an agent) depending on the issue detected.
If the account is blocked or shows unusual activity
- Follow the steps in Unblock my Outlook.com account using the same Sign-in Helper link above.
- If unblocking fails (security code or password change does not work), use the link in that article: When you can't sign in to your Microsoft account (opened from within the article) to get additional recovery and support options.
If the account was hacked and normal sign-in is failing
- Use the guidance in How to recover a hacked or compromised Microsoft account.
- That page directs to the same Sign-in Helper and provides the official recovery path for compromised Microsoft accounts.
If access is restored and Outlook.com is used on the account
- Review Help protect your Outlook.com email account to secure the account (check suspicious emails, follow safety bar warnings, and avoid unsafe links or attachments).
To reach a live support agent (chat) from Outlook.com (if signed in)
- Sign in to Outlook.com.
- Select Help in the ribbon, then Help again (first option).
- Describe the issue in the help pane.
- If suggested articles do not solve it, scroll down and select Yes under “Still need help?”.
- Choose Chat with a support agent in your web browser, then provide details and a contact email to start a live chat.

If the account is an Xbox/Microsoft account used for gaming, the same Microsoft account recovery and hacked-account steps still apply; recovery must go through the official automated and support-assisted flows described above.

References:

Share via

My account has been hacked

2 answers

Your answer