BSOD while doing file renaming and moving

Question

I had a BSOD's today.

System: Dell XPS 8960. 32 gig ram, Nvidia4070, Samsung 9100 4tb (two of them) & 2 large HD's for backup. Win11 Pro

I rebooted my PC 30 minutes prior to the BSOD. Doing normal work in outlook and browsing and file management in onedrive (my documents folder). The BSOD process said "KMODE_Exception_not_handled (0x1E)"

The minidump can be found here: https://1drv.ms/u/c/a9a6f17f67936fb9/IQC0yskUwjoOTbEuGPEyL_PAAVeZ0NQqAr1l2uDxl3dRqDc?e=Y6V07b

Post the BSOD I ran DISM & SFC and it did not show any errors.

If anyone understands minidumps I would be grateful.

Answer 1

Hii,

According to minidump the failure was with OneDrive, do a test by interrupting the sync for at least 24 hours and do the test.

Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

Then perform a clean boot and if you want to uninstall applications that you do not use.

https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Thanks

Answer 2

Bug check 0x1E (KMODE_EXCEPTION_NOT_HANDLED) indicates that a kernel-mode program generated an exception that the error handler did not catch. This is typically caused by a faulty device driver, system service, or sometimes hardware/BIOS issues.

Because the minidump itself is not available in the provided context, only general, supported troubleshooting steps can be given:

1. Check for faulty or incompatible drivers
   • Open Event Viewer and review System logs around the time of the crash for driver or service errors.
   • In Device Manager, look for devices with warnings and update, roll back, or temporarily disable recently added or updated drivers (for example, storage, chipset, or antivirus drivers).
   • If a specific driver name appears in any future bug check screen, disable or remove that driver and get an updated version from the hardware vendor.
2. Review recent hardware or firmware changes
   • If any new hardware was added (including storage devices), confirm it is certified and compatible with the installed Windows 11 version.
   • Check the system BIOS/UEFI version on the Dell XPS 8960 and update it from Dell’s support site if a newer stable version is available, as BIOS incompatibilities can cause 0x1E.
3. Use Safe Mode if crashes recur during startup
   • If future 0x1E errors occur during boot, start Windows in Safe Mode and disable or uninstall problematic drivers or services from Device Manager or Apps & Features.
4. Run hardware diagnostics
   • Use Dell’s built-in diagnostics (especially memory tests) and any SSD diagnostics provided by Samsung to rule out RAM or storage issues that can surface as kernel exceptions.
5. Analyze future dumps if available
   • Ensure that small memory dumps are enabled so that future crashes generate minidumps that can be analyzed with debugging tools or by support personnel.

If the issue repeats frequently, focus first on storage, chipset, and antivirus/security drivers, and verify BIOS and firmware are fully up to date.

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References:

• Bug check 0x1E: KMODE_EXCEPTION_NOT_HANDLED
• Troubleshooting Windows unexpected restarts and stop code errors