can't find good information on why ONEDRIVE says it is open but doesn't show MAC

Question

Your support is so confusing and it looks like the marketing department is running the tech. If it doesn't take me to a page that is from some other language (I know look at the bottom and change) it isn't in the support area. No phone number and sign in every 2 windows. Pleas if you're going to say support or self-help do your due dillgence before you add it to the web. I cannot get an answer but have almost learned Swahili. Phone call like apple would be nice. 2392491003.

Answer 1

Hi,

Thank you for sharing your question. I understand that you are having issue with your Onedrive and I am here to help.
On macOS, OneDrive often appears “open” but doesn’t show up properly due to sync issues, menu bar icon limits, or account linkage problems. The most reliable fix is to unlink and re‑link your OneDrive account, check macOS settings for menu bar icon limits, and ensure your storage quota isn’t exceeded

Please follow these Steps.

Unlink and Re‑link OneDrive

Click the OneDrive cloud icon in the menu bar.

Go to Help & Settings → Preferences → Account tab.

Select Unlink this Mac.

Sign back in to reconnect.

Check Menu Bar Icons

Open System Settings → Control Center.

Reduce the number of icons shown to free space for OneDrive.

Verify Storage

Log into your Microsoft account online.

Check if your OneDrive storage is full. Delete unnecessary files or upgrade your plan.

Update macOS and OneDrive

Ensure you’re running the latest macOS version.

Download the latest OneDrive client from Microsoft’s site.

I hope this helps.

Best Regards,

Noel

Answer 2

On macOS, OneDrive can appear as “open” (running) even when no window is visible. To check and fix this:

1. Look for the OneDrive cloud icon in the top-right menu bar (near the clock). If it is there, OneDrive is running.
2. Click the cloud icon and select Open folder to show the OneDrive folder in Finder.
3. If the icon is not there, open OneDrive from Applications. Sign in if prompted.
4. If OneDrive still does not show correctly or does not sync, follow the macOS troubleshooting steps in Fix OneDrive sync problems on Mac, including:
   • Confirming sign-in with the correct account.
   • Checking for OneDrive error icons or messages.
   • Using the guidance under More fixes for recent OneDrive issues.

For direct help from Microsoft (instead of web articles):

1. Go to Contact Microsoft Support for technical support: https://go.microsoft.com/fwlink/?linkid=2181303
2. Enter the OneDrive/Mac problem, select Get Help, then choose Contact Support to reach an agent by chat or other available options.
3. For account or subscription issues (like storage, billing, or Microsoft 365), use Account & Billing Help: https://go.microsoft.com/fwlink/?linkid=2181304

If an article appears in the wrong language, scroll to the bottom of that page and change the language selector back to the preferred language.

For OneDrive-specific admin or advanced help (if using a work/school account), see Help for OneDrive Admins or the OneDrive Tech Community from the same support pages.

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References:

• Fix OneDrive sync problems on Mac
• OneDrive system requirements
• How to add or remove an account in Microsoft OneDrive
• OneDrive billing questions
• Welcome to Microsoft Support