My outlook account has been logged out in New Outlook and I can't get it back online.

Question

My outlook account has been logged out in New Outlook and I can't get it back online.

TON 0

My Outlook account has logged out of my app (not classic) and I can't log back in. It hasn't updated messages for a couple of days and I can't send messages. I've disconnected this account from my mobile (where it was still logged in an updating). I am able to access the account via the web. I can't get in to manage the account to exit or refresh or update. I can't remove the account from within the app as it is just buffering and does nothing when I click remove.

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Answer 1

nobuko c 122.2K Independent Advisor

Hello,

From the Start menu list, please right‑click Outlook and open App settings.

Then click Terminate, Repair, and Reset, in that order.

After completing these steps, close all applications and shut down the PC while holding the Shift key.

Turn the PC back on, and once the desktop appears, please wait for about three minutes before attempting to use Outlook.

If the issue still persists, return to the Start menu list, right‑click Outlook again, open App settings, and select Uninstall.

After uninstalling, please restart Windows.

Next, open the Microsoft Store, search for Outlook, and install “Outlook for Windows.”

Once installed, please try signing in again.

TON 0 Reputation points

2026-03-23T01:02:13.8933333+00:00

Thank you. This didn't fix the issue... it still tells me "It doesn't look like you're connected to the Internet. 0x800704cf." Everything else is connecting to the internet.
nobuko c 122.2K Reputation points Independent Advisor

2026-03-23T01:53:53.39+00:00

Thank you for the update.

Reset Windows network settings

Open Settings > Network & Internet > Advanced network settings

Select Network reset

Restart the PC afterward

Disable third‑party antivirus or VPN These can sometimes block Microsoft account authentication.

If possible, try connecting through another network For example, use a mobile hotspot or a different Wi‑Fi network.
TON 0 Reputation points

2026-03-23T01:56:48.6+00:00

I found a Microsoft security fix that fixes this exact issue. It is related to the March security update. Thanks though.
nobuko c 122.2K Reputation points Independent Advisor

2026-03-23T21:46:03.47+00:00

I’m glad to hear that the issue has been resolved.

Thank you for sharing the information about the March security update — it will be helpful for others who may encounter the same problem.

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My outlook account has been logged out in New Outlook and I can't get it back online.

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