Bookings page no longer loading - takes you right to Outlook

Question

Bookings page no longer loading - takes you right to Outlook

Betsy K. Lee Verb 20

When I login and go to Bookings Page - it's taking me directly to Outlook instead of Booking where services, etc... can be edited.

Has bookings app changed? If so what is the new replacement?

Moved from: Microsoft 365 and Office | Other

Betsy K. Lee Verb 20 Reputation points

2026-03-23T04:20:02.91+00:00

I followed the AI response - however as I said even plugging in book.ms and signing in it's still directing me to Outlook and won't load the Bookings page.

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Betsy K. Lee Verb 20 Reputation points

2026-03-23T04:20:02.91+00:00

I followed the AI response - however as I said even plugging in book.ms and signing in it's still directing me to Outlook and won't load the Bookings page.

Answer 1

Nam-D 3,545 Microsoft External Staff Moderator

Hello @Betsy K. Lee Verb

Based on the information you provided, I understand that you are currently unable to open your Microsoft Bookings page, and the page automatically redirects you to Outlook instead. This behavior is uncommon, so I would like to ask you to try the following troubleshooting steps to help isolate the issue.

1. Test using an InPrivate/Incognito window Please open an InPrivate (Edge) or Incognito (Chrome) window and try accessing your Bookings page again. You may use either your direct booking page link or the following URL: https://outlook.office.com/bookings/homepage

If you are able to access the Bookings page successfully in a private window, this may indicate a browser cache or profile-related issue.

2. Clear browser cache If the above step works, please try clearing the cache in your regular browser profile (it is recommended to select All time):

Google Chrome: Settings → Privacy and security → Clear browsing data → Select Cached images and files → Clear data

Microsoft Edge: Settings → Privacy, search, and services → Choose what to clear → Select Cached images and files → Clear now

3. Disable browser add-ins or test with a new profile Please check whether your browser has any extensions or add-ins enabled. Temporarily disable them and try accessing the Bookings page again. Alternatively, you may create a new browser profile to ensure you are testing with a clean profile environment.

If possible, please confirm whether any of your colleagues are experiencing the same issue. If multiple users are affected, this could indicate a backend or redirect configuration issue, and you would need to contact your IT administrator for further investigation.

Additionally, could you please let me know when was the last time you were able to access the Bookings page without encountering this issue?

I look forward to your response and will be happy to assist further based on your findings.

If you have extra questions about this answer, please click "Comment"

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Nam-D 3,545 Reputation points Microsoft External Staff Moderator

2026-03-24T13:16:25.52+00:00

Hello @Betsy K. Lee Verb

I just wanted to follow up and check whether the information above was helpful for you. If you have any new updates, please feel free to share them. Thank you warmly.
Betsy K. Lee Verb 20 Reputation points

2026-03-24T22:00:50.0366667+00:00

Thank you, the direct link is working. The inner link that isn’t working is after you’re logged into office.com when you go to the apps and choose booking, it takes you to outlook.
Betsy K. Lee Verb 20 Reputation points

2026-03-24T22:15:17.6366667+00:00

When I go to office.com -> apps -> Bookings that’s what takes me to Outlook
Nam-D 3,545 Reputation points Microsoft External Staff Moderator

2026-03-25T14:15:14.16+00:00

Hello @Betsy K. Lee Verb

For this situation, please allow me some time to perform additional testing on my end so I can further investigate the issue.

In the meantime, may I please confirm whether you are an administrator or a standard user within your company? Additionally, could you let me know if any of your colleagues are experiencing the same issue, or if this only affects your account?

I look forward to hearing from you.
Betsy K. Lee Verb 20 Reputation points

2026-03-25T23:04:06.7933333+00:00

I am an administrator
Nam-D 3,545 Reputation points Microsoft External Staff Moderator

2026-03-30T07:28:19.1466667+00:00
Hello @Betsy K. Lee Verb

Thank you very much for your waiting time.

I tried to reproduce the issue in my test environment, but I was unable to fully reproduce the Bookings redirect behavior. In my testing, Bookings opened as expected.

At this point, if clearing the browser cache or using a new browser profile does not resolve the issue, the next step would be to contact the Microsoft Support team. They have the necessary permissions and diagnostic tools to review the redirect URI, tenant configuration, and related settings in more detail. If needs, they can also escalate the case to their back‑end engineering team to perform a deeper investigation and help identify the issue. If needed, Microsoft Support can also escalate the case to their back‑end engineering team to perform a deeper investigation and help identify the root cause.

To submit a new service request to Microsoft Support, you will need to:

Go to the admin center at https://admin.cloud.microsoft. If you are not the admin, please help us to contact directly to your IT Admin to raise the ticket on behalf of you.

On the bottom right side of the page, select Help & support.

If needed, Microsoft Support can also escalate the case to their back‑end engineering team to perform a deeper investigation and help identify the root cause.

To submit a new service request to Microsoft Support, you will need to:

Go to the admin center at https://admin.cloud.microsoft. If you are not the admin, please help us to contact directly to your IT Admin to raise the ticket on behalf of you.

On the bottom right side of the page, select Help & support

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Bookings page no longer loading - takes you right to Outlook

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