My windows store seems to be having an issue?

Question

So, I recently got a Dell Inspiron 13 5310. When I try to go to thd Windows Store, a few things happens. It either opens up a windows thats just a white screen with the windows "bag" icon and a spinning loading icon. After this, nothing happens.

Or, it doesnt open at all.

I have done a little bit of troubleshooting via PowerShell, pressing the windows + R key, and putting in the wsreset.exe code, and trying to clear the cache. None of these have worked. Lastly, I have received an error message/code.

ms-windows-store:PurgeCaches File system error (-789839862)

Can anyone help, or do you know what might the issue be. If it helps at all, this is a second-hand computer, meaning someone owned it before myself.

Thanks in advance.

Answer 1

Hi, good day!

• When was the last time it worked properly?
• Have you made any changes to your computer recently?

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• If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.
• Please try changing your Region to United States if it helps.
• Please try signing out your Microsoft Account from the Microsoft Store then sign-in again
• Check the Microsoft Store Install Service

Press the Windows Key + S and type in services.msc.

Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart

If disabled, change it to Automatic, click Start and click OK.

• Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca

After that, restart your computer

• Reset the Microsoft Store app

Press Start then search Microsoft Store

Right click it then select App settings

Click Terminate > Repair > Reset

• Re-register built-in apps and reinstall the Microsoft Store app

Press Windows key + X

Click and Run Windows PowerShell (Admin)

Copy and paste the command below then press Enter.

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

Answer 2

Follow these steps in order, testing Microsoft Store after each step:

1. Run wsreset again
   • Press Windows key + R.
   • Type wsreset.exe and select OK.
   • A blank Command Prompt opens; after ~10 seconds it closes and Microsoft Store should open automatically.
2. Make sure Windows is fully updated
   • Open Settings → Windows Update.
   • Select Check for updates and install all available updates.
   • Restart the PC when prompted, then try Store again.
3. Check time, date, and region
   • Open Settings → Time & language.
   • Verify time, time zone, and region are correct.
   • Correct them if needed, then try Store again.
4. Re‑register Microsoft Store for the current user
   • Open PowerShell as a normal user (not “Run as administrator”).
   • Run:

          Get-AppxPackage *Microsoft.WindowsStore*
     

     If the package exists, run:

          Add-AppxPackage -RegisterByFamilyName -MainPackage Microsoft.WindowsStore_8wekyb3d8bbwe
     

   • Try opening Microsoft Store again.
5. If Store still won’t open or downloads fail
   • Follow the Microsoft Store download failure checklist:
     • Confirm Store is registered (as above).
     • Confirm Store can launch and isn’t blocked from downloading.
     • Optionally use winget to install apps as a workaround.
     • Ensure firewall/proxy isn’t blocking Store endpoints.

If these steps don’t resolve the issue and only this machine is affected, consider recovering/refreshing the PC to a clean image as a last resort, since deep permission or system corruption can prevent Store from working correctly.

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References:

• Microsoft Store doesn't open
• I can't find or install an app from Microsoft Store
• Error 0x80131500 in Microsoft Store
• Troubleshoot Microsoft Store app download failures
• Modern, Inbox, and Microsoft Store Apps troubleshooting guidance