i have a 365 premium account. i have created a survey using ms forms but i am hitting the 200 response limit.

Question

I have an active Microsoft 365 Personal subscription, but one of my Forms has stopped accepting responses at exactly 200 submissions. Respondents now see:

This behaviour indicates that my Forms are still stored on the legacy Forms V1 backend, which enforces a hard 200‑response limit, instead of the Microsoft 365 consumer subscription backend that supports 1,000 responses.

Symptoms confirming V1 backend:

• No Apps/Microsoft Forms folder in OneDrive

• OneDrive “Create” menu shows only Excel workbook and Excel survey (no Forms for Excel)

• Forms UI shows only Collaborate or Duplicate, no Move to group

• Form created at forms.office.com but still capped at 200 responses

• Subscription is active and correctly associated with this account

• Signing out/in and exporting to Excel does not trigger provisioning

• OneDrive appears to be in the legacy consumer provisioning state

These symptoms match the known issue where long‑standing personal Microsoft accounts remain on the Forms V1 storage layer and never receive the consumer storage provisioning upgrade required for the 1,000‑response limit.

Answer 1

Hi Peter Whatnell

I'm sorry to hear you're running into this. Please note that this is a user‑to‑user forum. No one here has the ability to intervene, access accounts, or trigger backend changes on Microsoft’s side.

What you’re seeing is an account‑level backend issue. There is no client‑side fix, no reset, and no supported workaround to migrate an existing account or form.

The only resolution is an internal backend provisioning migration of the Microsoft account to the modern consumer Forms backend.

Please try:

• Open a new Microsoft Support case and explicitly request internal escalation for “Microsoft Forms consumer backend provisioning / Culture Apps migration.”
• State that this is an entitlement mismatch and that frontline agents cannot resolve it.
• If redirected to a “third‑party Culture app,” insist the case be escalated internally, as Microsoft Forms is first‑party and consumers cannot contact engineering directly.

Hope you'll get this sorted out.

Answer 2

Additional information:

This issue cannot be resolved through standard troubleshooting.

Microsoft Support has confirmed that this requires escalation to the internal Culture Applications engineering team, who handle backend provisioning for Microsoft Forms.

Consumers cannot contact that team directly.

Please escalate this thread internally.

My account is stuck on the legacy Forms V1 backend and needs to be migrated to the modern consumer Forms backend that supports the 1,000-response limit for Microsoft 365 Personal subscribers.