I need to raise quota limits on Azure Communication Services

Question

Hello team,

we would like to request a quota incrase on the email service in Azure Communication services. I have all the details prepared, which I can send using private message.

Thank you in advance,

Martin

Answer 1

Hi Martin,

Please carefully follow my instructions below to submit quota increase request and not get stuck in endless loop. The quota increase request is free.

Please let me know if you have any issue creating case in a comment below and I will assist further. Let me know the exact step you get stuck on and post screenshot(s) if possible.

Please carefully follow instructions below to create a new Service and subscription limits (quotas) request to increase quota for Azure Communication Services.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter quota in the box and click Go

3. Select Service and Subscription Limits (Quotas) / Service and subscription limits (quotas) and click Next

4. Click Create a support request button, as shown

5. Select Issue type: Service and subscription limits (quotas), Subscription: <subscription that needs quota increase>, Quota type: Azure Communication Services Email: Sending Limits, click Next

6. Open Notepad (or other text editor). Navigate to Email quota increase article, click Copy button in upper right to copy text, and Paste it into Notepad. Add your company info to the file and answer all questions, then save to a .txt file on your computer. You will need this file later.

7. On Additional details tab, click Enter details, select location, resource group, ACS Email domain resource, New Email sending limit you would like to request, confirm request by entering the tier enum (200, 225, 250, 275, 300, etc.) click Save and continue.

8. Still on Additional details tab, click the blue file folder icon, select the .txt file you created above, and click Open to upload it.

9. Finish filling out Additional details tab, click Next, review information and click Create. You should receive an automated email within a few minutes.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Answer 2

Hello,

problem is, that I do not see the Create support request button for some reason. And only thing I receive is that I can ask for help here on forum or I get a guide from copilot telling me to create a support request. And I am stuck here. Do you have any suggestions?

Answer 3

Hii @Martin Šebek

Thank you for reaching us regarding the issue.You are looking to increase your email sending quota for Azure Communication Services. For this you need to create a support request. Before you make the request, assess how many emails you plan to send. Consider key factors like:

• Maximum messages per minute
• Maximum messages per hour
• Maximum messages per day

Please follow the below steps to create support request in Azure Portal.

Sign in to the Help + support - Microsoft Azure

Click on Create support request.

Enter quota in the box and click on 'Go'.

Search for Quota type: Select Service and Subscription Limits(Quotas) 

1. Then click on Create a support request.
   
2. select Service and Subscription Limits(Quotas) 
   
3. Select Quota type as Azure Communication Services Email: Sending Limits

3.Click on "Next"

4.Then provide the details as the requirement.

Next click on Save and Continue. You will see fields related to email sending quotas like region etc.

Fill the details and Click on Review+Create.

Reference: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/email-quota-increase https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email

Kindly let us know if the above comment helps or you need further assistance on this issue.

Please "Accept" if the information helped you. This will help us and others in the community as well.