Family Safety restrictions are on even though I left the family group.

Question

Hi there!

My account was previously under a family group, and had some family restrictions. Since then, I left the group, yet some restrictions are still on.

I can't access some website (sdx message shows up) and can't enter InPrivate mode. I excperice the restrictions primarily on edge, but maybe some apps are blocked on windows... not sure.

Just to note, if I create a 2nd profile on Edge the restrictions are gone on the new profile, but I want the off of my own profile too.

Thanks for your help :)

Answer 1

Family Safety restrictions can remain on a device even after leaving a family group because the device still has Family Safety settings cached. Run a Family Safety reset on each affected Windows device to clear them.

Follow these steps on the affected PC (while signed in with the impacted account):

1. Press Windows key + R to open the Run dialog.
2. Type cmd and select OK to open Command Prompt.
3. In Command Prompt, copy and paste this command, then press Enter:

      schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"
   

4. Restart the computer.

If the restrictions appear on multiple devices, repeat these steps on each impacted device.

This reset updates the device’s Family Safety configuration so that web filtering, InPrivate blocking, and other child restrictions are removed from the account that is no longer in a family group.

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References:

• Family Safety settings enforced on adults
• Filter websites and searches using Microsoft Family Safety
• User data and privacy in Microsoft Edge
• Microsoft Edge for mobile FAQs