User with Team member role cannot access Shared Booking page.

Question

I have a shared bookings calendar in MS bookings. There is a 'team member' that was originally added as a 'guest' (it was the only option available despite the staff member being part of my organisation).

They were then upgraded to 'Team member' once added.

They can be booked and receive bookings invites once their service is booked, but still cannot access the shared bookings page itself.

When searching in MS bookings, the shared page appears in the search, but access to it is denied.

What is causing this behaviour and how do I get around it?

Answer 1

Hi Chris Canning,

From your description, the user was initially added as a Guest in Microsoft Bookings and later updated to a Team member, but they are still unable to access the shared Bookings page.

This can be caused by permission/old credentials caching or account type mismatch. Even though the role was updated, the original “Guest” context may still be affecting access.

1. Please try removing the user, wait 5 to 10 minutes, and try re-adding the user’s internal work account again and see if the option to add them as a member appears instead of Guest.
2. If you are the Global Admin, try logging into the Microsoft 365 Admin Center > on the left, select Users > Active users > ensure the email matches the one added in Bookings.
3. Ask the user to sign out of all Microsoft platforms and ask them to sign in again using the account added only.

If you have questions regarding the above, please send a screenshot of your progress and I can assist further.

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