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Facing issue while connecting two device in phone link app

NAITIK SHARMA 0 Reputation points
2026-03-23T11:00:31.3233333+00:00

Screenshot_2026-03-23-11-04-03-22_c76291ddb45c90aa1c5e259751f1ed04.jpg
Hi team,

When i connect my phone link app in two devices, it shows connected with two devices but now when i am checking, it prioritizes another device not dell device.

So, if any solution found.

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Windows for home | Windows 11 | Connect Phone and PC
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  1. Q&A Assist
    2026-03-23T11:00:46.92+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Phone Link requires the same Microsoft account on all connected devices and can only actively work with one phone/PC pair at a time. To ensure the Dell PC is the prioritized/active device, do the following checks and re-link if needed:

    1. Confirm the same Microsoft account is used
      • On the Dell PC:
      • On the Android device:
        • Open Settings > Accounts (or on some Samsung devices: Settings > Advanced features > Link to Windows).
        • Confirm the email shown under Microsoft account matches the one used on the Dell PC.
    2. Unlink and re-link the phone to prioritize the Dell PC
      • On the Android device:
        1. Make sure the Link to Windows app is updated to the latest version.
        2. Open Link to Windows.
        3. Tap the Microsoft account name under Linked account.
        4. Go to Account settings > Sign out and unlink account.
        5. Confirm by tapping Unlink.
      • On the Dell PC:
        1. Open Phone Link.
        2. Go to Settings > Devices > Add new device.
        3. Follow the on-screen steps to pair the Android device again.
    3. If another PC is still taking priority
      • Repeat the unlink steps on the phone, then:
        • Do not sign in to Phone Link on the other PC, or sign out/unlink the phone from that PC’s Phone Link app so only the Dell PC remains actively linked.
    4. If connection issues persist
      • Ensure both the Dell PC and Android device are powered on and connected to the same Wi‑Fi network.
      • Check that no VPN or restrictive firewall is blocking communication.
      • If still failing, restart Phone Link on the PC and try the pairing flow again.

    References:

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