Minecraft for windows is crashing

Question

Minecraft for windows is crashing

N.A N.A 55

Dear Microsoft Support Team,

I am writing to request your assistance with a persistent issue I am experiencing on my Windows 11 Home PC. The problem concerns Minecraft for Windows (Bedrock Edition), which crashes immediately upon launch despite extensive troubleshooting.

Issue Summary:

Platform: Windows 11 Home (please insert your exact build/version here)
Game: Minecraft for Windows (Bedrock Edition, latest version from Microsoft Store)
Problem: The game launches but consistently crashes to the desktop without showing an error message.
Additional Note: Minecraft Java Edition runs normally on the same system.

Troubleshooting Steps Already Attempted:

Resetting the Minecraft for Windows app via Settings
Reinstalling Gaming Services and Xbox Identity Provider
Reinstalling Xbox app and Game Bar
Updating GPU drivers
Running sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth
Re‑registering all UWP apps via PowerShell
Clearing Microsoft Store cache (wsreset.exe)
Testing with a new Windows user account
Performing a repair upgrade using Windows ISO
Contacting Xbox support (issue remains unresolved)

Outcome: Unfortunately, none of these steps have resolved the crash.

I kindly request guidance on further steps or escalation for deeper investigation. Your support in resolving this matter would be greatly appreciated.

Thank you for your time and assistance.

Sincerely,Dear Microsoft Support Team,

I am writing to request your assistance with a persistent issue I am experiencing on my Windows 11 Home PC. The problem concerns Minecraft for Windows (Bedrock Edition), which crashes immediately upon launch despite extensive troubleshooting.

Issue Summary:

Platform: Windows 11 Home
Game: Minecraft for Windows (Bedrock Edition, latest version from Microsoft Store)
Problem: The game launches but consistently crashes to the desktop without showing an error message.

Troubleshooting Steps Already Attempted:

Resetting the Minecraft for Windows app via Settings
Reinstalling Gaming Services and Xbox Identity Provider
Reinstalling Xbox app and Game Bar
Updating GPU drivers
Running sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth
Re‑registering all UWP apps via PowerShell
Clearing Microsoft Store cache (wsreset.exe)
Testing with a new Windows user account
Performing a repair upgrade using Windows ISO
Contacting Xbox support (issue remains unresolved)

Outcome: Unfortunately, none of these steps have resolved the crash.

I kindly request guidance on further steps or escalation for deeper investigation. Your support in resolving this matter would be greatly appreciated.

Thank you for your time and assistance.

Sincerely,

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Answer accepted by question author

Answer recommended by moderator

1 additional answer

Your answer

Answer 1

Carl-L 12,890 Microsoft External Staff Moderator

Hello N.A N.A,

Welcome to Microsoft Q&A forum.

Before we proceed further, I'd like to ask a few questions to better understanding the situation.

May I know if you are having issue in any other games. Especially game from the Microsoft Store?
May I know if you have played the game normally before and when did the issue start?

In the meantime, please try to follow this quick fix to see if it helps.

Go to Settings > Time & Language > Date & Time.
Make sure "Set time automatically" and "Set time zone automatically" is enabled.
Select "Sync now" to synchronize the clock.

I'm waiting for your reply.

N.A N.A 55 Reputation points

2026-03-24T09:50:18.16+00:00

Roblox (from Microsoft store) and cs2 (steam) works well and normal.

Yes, the game (Minecraft for windows) was used to be normal, and I could play that game. The issue started from February (I ignored till now, waiting for the update)

And I did those settings and issue is there.
Carl-L 12,890 Reputation points Microsoft External Staff Moderator

2026-03-24T13:51:53.6866667+00:00

Hello N.A N.A,

Thanks for getting back to me.

Can you please check the other user suggestion as well? May I know how it goes?
N.A N.A 55 Reputation points

2026-03-24T15:12:16.27+00:00

thanks for reply, checked but didnt worked out.
Carl-L 12,890 Reputation points Microsoft External Staff Moderator

2026-03-25T13:45:31.8133333+00:00

Hello N.A N.A,

Before we proceed further, can you please go to Event Viewer > Application Log and check if there are any log at the same time the crash happens? That will help a lot.

I'm waiting for your reply.
N.A N.A 55 Reputation points

2026-03-25T14:08:54.73+00:00

-EventData-EventData-EventDataAppNameMinecraft.Windows.exeAppNameMinecraft.Windows.exeAppNameMinecraft.Windows.exeAppVersion1.26.10.4AppVersion1.26.10.4AppVersion1.26.10.4ProcessId0x4ddcProcessId0x4ddcProcessId0x4ddcStartTime0x1dcbc1beeb0d044StartTime0x1dcbc1beeb0d044StartTime0x1dcbc1beeb0d044TerminationTime392TerminationTime392TerminationTime392ExeFileNameC:\XboxGames\Minecraft for Windows\Content\Minecraft.Windows.exeExeFileNameC:\XboxGames\Minecraft for Windows\Content\Minecraft.Windows.exeExeFileNameC:\XboxGames\Minecraft for Windows\Content\Minecraft.Windows.exe<PII removed>PackageFullNameMICROSOFT.MINECRAFTUWP_1.26.1004.0_x64__8wekyb3d8bbwePackageFullNameMICROSOFT.MINECRAFTUWP_1.26.1004.0_x64__8wekyb3d8bbwePackageFullNameMICROSOFT.MINECRAFTUWP_1.26.1004.0_x64__8wekyb3d8bbwePackageRelativeAppIdGamePackageRelativeAppIdGamePackageRelativeAppIdGameHangTypeUnknownHangTypeUnknownHangTypeUnknownthis is the only log I got which shows error
Carl-L 12,890 Reputation points Microsoft External Staff Moderator

2026-03-26T13:06:13.57+00:00

Hello N.A N.A,

Please understand that our forum is a public platform, and we will modify your question to cover your personal information name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Can I have a full photo of it to make sure? Please remember to remove all personal information before posting.
N.A N.A 55 Reputation points

2026-03-26T13:19:37.03+00:00

thanks my issue is resolved
Carl-L 12,890 Reputation points Microsoft External Staff Moderator

2026-03-26T13:26:47.04+00:00

Hello N.A N.A,

Thanks for letting me know.

If possible, can you please share what you've done to resolve this so it could helps others with the same issue?

Thank you for your contribution.

Answer 2

N.A N.A 55

I used ddu and downgraded my gpu drivers. It helped which was causing tdr, unknown crash etc.

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Answer 3

The recent March 2026 Windows 11 update (specifically KB5079473) is causing "no internet" errors for Microsoft account sign-ins, affecting apps like Teams, OneDrive, and Edge. Microsoft advises resolving this by restarting your device while connected to the internet. If the issue persists (Uninstall that Update).

User's image or from Recovery Environment / Using Advanced Techniques.

Additionally:

The Visual C++ "Dual-Architecture" Gap Even on 64-bit Windows, Bedrock’s background Xbox services and identity providers often rely on the x86 (32-bit) runtime libraries
"You must install both the x64 AND the x86"
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Disable the "OpenCL™ and OpenGL® Compatibility Pack:

Open Microsoft Store
Go to Settings > Apps > Installed Apps
Search for "OpenCL".
If the OpenCL and OpenGL Compatibility Pack is present, uninstall it
Restart and launch Minecraft

Clear/Refresh the Identity:

Close Minecraft and the Xbox App > Search Windows for "Credential Manager" > Select Windows Credentials > Find every entry starting with Xbl| (e.g., Xbl|DeviceKey, XblTicket) > Remove all of them > Restart Minecraft

I hope this helps.

Regards,

N.A N.A 55 Reputation points

2026-03-24T15:20:44.4833333+00:00

thanks but I tried those and it didnt fix the crash yet

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