encounter error during secduling exam We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

Question

i am getting this error
We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

Answer 1

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 2

The error message indicates an unexpected error during exam scheduling or purchase.

Based on similar reported issues, use these steps:

1. If the error appears at the final step of scheduling or paying for an exam and the page does not load, open a support case with Microsoft Credentials support so the certification team can investigate the scheduling issue:
   • Go to Credentials support and submit a ticket as described here: complete the required profile fields, then return to the same link so Product Family: Learning and Service: Microsoft Credential are preselected. Provide details about the exam ID, time, and the error message.
2. If the error appears when redirecting to Pearson VUE or while selecting a time slot, check whether the Pearson VUE account might be blocked (for example, due to multiple failed payments). In that case, contact Pearson VUE support using the link provided on the Certification Support page (aka.ms/CertificationSupport) to have the block reviewed and lifted.
3. If the error persists after these steps, continue working with the support team (Microsoft Credentials support or Pearson VUE, depending on where the error occurs), as only they can correct account blocks or backend scheduling issues.

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References:

• Exam schedule error - Microsoft Q&A
• I am not able to register for sc200 exam. It;s showing unexpected error. - Microsoft Q&A
• MB 500 Certification - Microsoft Q&A
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A