Connect remotely to desktop using Windows App from android.

Question

I am trying to connect to my pc remotely using windows app on android. I have entered several combination of usernames. laptop name\username, MicrosoftAccount\email@example.com, etc but it always fail. I figured out that probably the mistake is on the password. But even after updating my microsoft account password, it still didn't work. I tried using my windows password too but it still isn't working. Now it is described that my account is locked. Any suggestion on how to log in to my RDP on Windows App?*resolved

Answer 1

Hello

Windows RDP lockouts typically last 15 to 30 minutes

"If you have access to another Administrator account on that PC, you can unlock yourself manually"
Computer Management > Local Users and Groups > Users > Rigth Click: your username > Properties > Uncheck "account is locked out"

I believe this issue might be related to (Windows Hello):
"it disables your password in favor of your PIN"

Steps to Fix that:

1. On the host PC, go to Settings > Accounts > Sign-in options
2. Look for "For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device."
3. Turn it OFF
4. Locked your PC (Window Key + L) and sign in once using your full Microsoft Account password (not the PIN). This "registers" the password locally for use later on your RDP.

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Force a Credential Sync:

1. Open CMD as Admin and type the below command:
   runas /u:MicrosoftAccount\your-email@example.com cmd.exe
2. Enter your password when prompted and then try login from your android phone.

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When using the new Windows App (Username)	Options
MicrosoftAccount\your-email@example.com	Most reliable for MSA
.\your-local-username	if you have a local alias
your-email@example.com	your email

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Additionally, Make sure that this KB Windows Update is installed on your PC (KB5077744)

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Final Check:

1. Settings > System > Remote Desktop > Remote Desktop users.
2. Even if it says "You already have access," click Add and type your email address anyway
   

Wait for your update.

Thanks,