I checked your affected account and it does not exist on our end but it is detected under Work/School/Business/Organizational account.

Question

I have an inactive account( [Moderator note: personal info removed] but I’m being charge for a subscription. Receive an email alert of being charge £66 . I want to unsubscribe as I must have subscribed mistakenly

Answer 1

Hi @esther alaja,

Thank you for reaching out regarding the unexpected subscription charge on your account.

Based on the information shared, the email address appears to be associated with a Microsoft business account, which is created when a Microsoft 365 business subscription is set up. During this process, Microsoft assigns a default .onmicrosoft.com domain to the tenant. If you were the person who completed the subscription sign‑up, that onmicrosoft account would be the Global Administrator by default, which is required to manage billing actions such as cancelling subscriptions.

For business accounts, subscriptions are cancelled through the Microsoft 365 admin center. If you still have access to the account, you can cancel the subscription by signing in to the Microsoft 365 admin center using the onmicrosoft account > Billing > Your products > Choose the subscription and cancel it.

For reference: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn.

If you would like to close the business account entirely after cancelling the subscription, you can follow the instructions in this article: Close your Microsoft business account | Microsoft Learn.

However, there are situations where users are unable to cancel a subscription themselves. For example, the Cancel option may not be available in the admin portal or may be disabled or missing entirely. In this case, the most appropriate next step is to contact the Microsoft Billing team by opening a support ticket. They are best positioned to review the details of the charge and confirm whether cancellation or refund options may be available, in accordance with Microsoft’s billing policy and the timing of the renewal.

To open a support ticket, you can follow the steps below:

In the Microsoft 365 admin center > Help & support

Turn off Support Assistant

After entering your issue, select the blue arrow and scroll down to access the Contact Support option.

For the billing-related request, it may be helpful to clearly reference your intent to cancel and request a refund so the case can be routed efficiently. For example, you could use a ticket title such as:

“Billing Support Request: Cancellation for Microsoft 365 Business”

I hope this information is useful. Thank you for taking the time to raise this question. If you need any further clarification or assistance, please feel free to leave a comment under this post.

If you find my post useful, kindly consider upvoting it. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.

Thank you for your contributions to the forum.

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Answer 2

Because the account is detected as a Work/School/Business (organizational) account and not as a personal Microsoft account, cancellation and billing must be handled through the organization or the admin that owns that tenant.

Use these steps to stop the charges:

1. Confirm which account is being billed
   • Go to the Manage your payments page from the Microsoft account dashboard and use the Investigate option for the unrecognized charge: Manage your payments.
   • This helps confirm whether the charge is tied to a personal Microsoft account or to an organizational subscription.
2. If it is an organizational (work/school) subscription
   • Contact the IT admin or billing owner for the [Moderator note: personal info removed] organization and ask them to:
   • Check active Microsoft 365 or other subscriptions assigned to that organizational account.

• Cancel or turn off recurring billing for the subscription that is charging £66.
• Organizational subscriptions cannot be cancelled from the personal Microsoft account portal.

3. If the charge does not match any accessible account
   • Use the billing investigation flow to identify the source of the charge: How to investigate a billing charge from Microsoft.
   • Common causes include:
     • A Microsoft subscription with recurring billing enabled.
     • A previously declined charge that was retried.
4. If the subscription is confirmed and you want to stop future charges
   • For personal subscriptions (if any are found), sign in at account.microsoft.com/services, locate the subscription, select Manage, then Cancel subscription or turn off recurring billing, as described in the cancellation guidance.
   • For organizational subscriptions, only the tenant admin can cancel or change billing.
5. If you believe the charge is mistaken or unauthorized
   • After identifying the charge, follow the refund guidance for Microsoft subscriptions: How to get a refund on a Microsoft subscription.
   • If you still cannot link the charge to any account you control, contact your bank or card issuer to block future payments while the investigation is ongoing.

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References:

• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• Cancel a Microsoft 365 subscription
• Get help with your Microsoft account