Migrated from GoDaddy to Microsoft

Question

How do I know when my emails are disconnected from GoDaddy's tenancy? Why are their licenses still showing up in "your products". Can I upgrade someone's plan as well as downgrade? Am I able to reassign licenses if the email user no longer works at our practice?

Answer 1

Hi @Restoration Psychology Info, 

Thank you for reaching out. 

Regarding your concerns, when you migrate from GoDaddy to Microsoft, the key goal is to ensure your Microsoft 365 tenant is no longer GoDaddy‑managed (often referred to as defederation). Below are the suggested ways to confirm the status and answer your licensing questions. 

• If the Admin center no longer redirects you to GoDaddy, the tenant has been fully released and is no longer recognized as GoDaddy-provisioned. Conversely, if you are still being redirected, the tenant is still flagged as GoDaddy-provisioned in the system.
• If your custom domain is no longer federated with GoDaddy, it means you can followed specific guidance for the defederation process. This ensures that authentication and management are moved entirely away from GoDaddy.
  • Kindly refer to this article: https://www.godaddy.com/help/move-my-microsoft-365-email-away-from-godaddy-40094
  • Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
  • Once the de-federation process is complete, you will need to revoke GoDaddy's delegated administrative privileges. This is done by removing them from the Partner relationships section under Settings in the Microsoft 365 admin center.

Regarding the question of why GoDaddy licenses still show under your products, this visibility usually persists until the former subscription is fully terminated. Since GoDaddy-provisioned licenses do not transfer directly to Microsoft, you must purchase replacement seats via the Microsoft admin center to maintain service. If the previous subscription is still active or currently processing for closure, it will remain in your billing view until the provider officially finalizes the account transition.

With regard to whether you can upgrade or downgrade plans, the direct Microsoft commerce model provides the flexibility to adjust your subscriptions as needed. Upgrades are commonly supported and can be scheduled or implemented immediately through the portal to accommodate business growth. Conversely, downgrades or reducing seat counts may depend on your specific commitment terms; if the admin center does not allow these changes directly, you should consult with the billing support team for your subscription model.

Concerning the ability to reassign licenses when an employee leaves the practice, administrators have full authority to remove a license from one user and assign it to another. After removing the partner relationship, you should manage all license assignments and seat allocations within your Microsoft 365 environment. To ensure a complete resolution to your transition, the following steps are suggested:

1. Confirm that the tenant is fully defederated by ensuring you are no longer redirected to a third-party sign-in page.
2. Remove any lingering GoDaddy roles under the Partner relationships section in your admin settings.
3. Finalize the move and subscription closure with the former provider once your new licenses are successfully provisioned.

Finally, certain configuration tasks may require advanced technical expertise. To obtain assistance from Microsoft support, please follow the procedure outlined below: 

• Access the Microsoft 365 admin center by signing in with your credentials. 
• Select the Help & Support icon located in the lower-right corner of the interface. 
• Within the Support Assistant pane, provide a detailed description of your inquiry. 
• Evaluate the provided solutions. If the issue remains unresolved, select the option to contact support directly. 

Microsoft support agents provide expert assistance in verifying your tenant's technical independence, resolving lingering partner relationships, and ensuring that all direct subscriptions are accurately provisioned for your practice.

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