Microsoft Outlook (Classic)

Question

Microsoft outlook(Classic) wont't send any emails. Pleae help vary fustrating. Something to do with ADD-ONs I search wide and far in option add-on with no sucess.

Answer 1

The issue is likely caused by an Outlook add-in hanging during send. Disable the add-in by starting classic Outlook in safe mode and then turning off the problematic add-in.

Follow these steps:

1. Close Outlook.
2. Start Outlook in safe mode so all add-ins are disabled:
   • Press the Windows key.
   • Type outlook.exe /safe and press Enter.
3. In safe mode, try sending a test email.
   • If the email sends successfully, an add-in is causing the problem.
4. Disable add-ins in normal Outlook:
   • Close Outlook and reopen it normally.
   • Select File > Options > Add-ins.
   • At the bottom, next to Manage, select COM Add-ins and choose Go.
   • Clear the check boxes for all add-ins (especially the one shown in the message) and select OK.
   • Restart Outlook and test sending again.
5. If sending now works, re-enable add-ins one at a time, restarting Outlook and testing after each, until the failing add-in is identified. Leave that add-in disabled.

If emails still will not send after disabling add-ins, repair the Outlook profile and program as additional steps:

1. Repair the Outlook profile using the steps in Fix your Outlook email connection by repairing your profile.
2. If needed, repair the Office installation using Repair an Office application.

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References:

• I can't send or receive messages in Outlook
• Troubleshoot Outlook for Windows issues