Personal Hotmail Account blocked

Question

Hi, since Saturday my other Hotmail account has been blocked. It said the account has been blocked because Microsoft detected some activity that violates Microsoft Services Agreement and have locked my account. It said to appeal this and unlock my account I have to click next and Microsoft will send me a verification code to my phone. And that after I enter the code, I can't get back into my account. None of that is working

I didn't do anything suspicious activity at all. My suspicion is someone tried hacking to my old account because they're a freaking lowlife and doesn't have better things to do. Since they failed to log-in to my account, Microsoft blocked my account for countless incorrect password. That's the only thing I can think of.

I only use my email to track my bill payments and nothing else.

I exhausted every single step to recover my Hotmail account but I can't. Now the stupid page is only stuck at "success, you're a human". Well that's great I'm a human. I know I'm human, but it still doesn't send any security code. It's so damn frustrating that there is no tech support.

Please someone help me.

Answer 1

Hey there! Nice to meet you!

Just as you have mentioned, the hacker may have repeatedly tried to sign in to your account, which triggered the system to detect multiple failed sign-in attempts or an unusual login pattern and resulted in the account being temporarily blocked.

Kindly perform these steps to resolve an account block:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to reset the password.
3. If the issue persists, kindly wait exactly 1 week to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours or 1 week), as this may reset the lock cooldown.

Once you have regained access to your account, kindly secure your account by enabling the two-step verification feature and ensure that your verification methods are updated on account.microsoft.com > Security > Manage how I sign in

Lastly, I recommend following the guide from this thread to prevent unauthorized logins: https://learn.microsoft.com/answers/questions/4049625/someone-is-repeatedly-trying-to-access-or-hack-my?forum=windows-all&referrer=answers

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl