add more email accounts to outlook 365

Question

The "Add account" option isn't there, and no online directions work.

Answer 1

Hi Lorna & Larry Collins,

I understand how confusing it is when the “Add account” option isn’t visible and the steps you find online don’t match what you see in Outlook.

The existing Q&A Assist reply and Hornblower409’s response are both pointing in the right direction: the correct steps depend on whether you’re in New Outlook for Windows, classic Outlook, or Outlook on the web.

1, Check which Outlook experience you’re using

Use the version-check steps here to confirm whether you’re in New Outlook for Windows, classic Outlook for Windows, or a web version.

2, If you are using New Outlook for Windows, add the account from View settings

Follow this path to add another email account in New Outlook for Windows: View tab > View settings (or File tab > Account info) > Accounts > Your accounts > under Email accounts select Add Account > Continue and complete the prompts.

Reference: Add an email account to Outlook for Windows - Microsoft Support

3, If the New Outlook steps do not match your screen, use the classic Outlook steps instead

If what you see does not match the New Outlook steps above, use the Classic Outlook tab in the same support page and follow those instructions for adding accounts in classic Outlook. 

4, If you are using Outlook.com on the web, switch accounts by signing out and signing in with the other account

To move to a different account in Outlook.com, sign out from the current session, then sign in again using the other account’s credentials. Reference: Sign out of Hotmail or Outlook.com and How to sign in to Outlook.com

Please note that this is a user-to-user forum, so features and account options cannot be changed here, but the steps above should help you reach the correct place to add or access the additional account based on the Outlook version you’re using.

I hope this helps you get the additional account set up successfully.

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Answer 2

@Lorna & Larry Collins said

The "Add account" option isn't there, and no online directions work.

You tagged your Question as Outlook | Windows | New Outlook for Windows but it sounds like you might be using Outlook Web.

Does the top of your Outlook look like this? (Outlook Web)

Or like this? (New Outlook for Windows)

If you are using Outlook Web, you can not add a second email account. Outlook web is designed for one, and only one, Microsoft email account.

If you are using New Outlook for Windows, if you do View -> View Settings-> Accounts. Do you see?

Answer 3

In new Outlook for Windows, additional accounts are added from the View or File menus, not from the classic “Add account” location.

Use these steps for new Outlook:

1. On the View tab, select View settings.
   • Or, on the File tab, select Account info.
2. Select Accounts > Your accounts.
3. Under Email accounts, select Add Account.
4. Choose a suggested account or enter the email address, then select Continue.
5. When prompted, enter the account password and select Done.

If Add Account still does not appear, verify that classic Outlook is not being used. The new Outlook steps only apply if the new Outlook interface is enabled. If the steps under the New Outlook tab do not match what is seen, switch to the classic Outlook instructions in the referenced article instead.

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References:

• Add an email account to Outlook for Windows
• Add an Outlook.com or Microsoft 365 account