hacked account

Question

my live account has been compromised I have issues reseting passord

Answer 1

Hi, I'm John!

To help narrow down the issue:

1. Can you share what made you think the accounts were hacked?
2. Does it look like the email address linked to your account was changed?
3. Did you receive any alerts, notice unusual activity, or received any notice that your security info was changed (email/phone updated)?

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

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Once I have a bit more detail, I can guide you through the next steps.

Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

Follow these steps to recover the compromised Microsoft (Live) account and reset the password:

1. Scan the Windows 11 PC for malware
   • Ensure antivirus is up to date.
   • On Windows 11, use Windows Defender:
     1. Select Start.
     2. Type Windows Defender in Search, or select Windows Defender.
     3. Follow the on-screen instructions and run a full scan.
   • Confirm the device is clean before changing any passwords.
2. Use the official hacked-account recovery flow
   • Go to the official guide: How to recover a hacked or compromised Microsoft account.
   • Use the Start / Sign-in Helper tool there. It will:
     • Ask for the email address or phone number.
     • Show the appropriate self-help steps or offer a way to talk to an agent.
3. Reset or change the password
   • If sign-in is still possible, change your password immediately and make it a strong password.
   • If sign-in is not possible, use the Recover your account / password reset flow:
     • Go to Recover your account.
     • Enter the email, phone, or Skype name.
     • Choose where to receive the security code and complete verification.
     • Set a new password.
4. If the normal reset fails
   • Use the Microsoft account recovery form (ACSR) at https://account.live.com/acsr (linked from the hacked-account guide).
   • Submit it from a device and location normally used for this account.
   • Provide as much accurate information as possible (old passwords, contacts, subject lines, etc.).
   • If no response or failure, try again from an InPrivate/Incognito window and, if possible, a different device or network.
5. Check account settings after regaining access
   • Because the account was compromised, some settings may have been changed.
   • Review and fix:
     • Connected accounts: remove anything unknown.
     • Forwarding: remove any forwarding addresses not set personally.
     • Automatic replies: disable or correct any messages the attacker configured.
6. If the username/password still do not work
   • Follow the steps in My username and password have stopped working:
     • Use Recover your account again and ensure the correct email domain (for example, .com vs .co.uk) and correct spelling.
     • If still seeing “We couldn't find an account with that username”, use the Contact support option from that article and tell support that the username has stopped working.
7. If the account is blocked due to unusual activity
   • Use the Sign-in Helper from Unblock my Outlook.com account to unblock.
   • If unblocking fails, follow the When you can't sign in to your Microsoft account link from that article for additional reset guidance and a path to contact support.

After recovery, keep antivirus active, enable two-factor authentication (Microsoft Authenticator), and regularly review security info on the Microsoft account dashboard.

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References:

• How to recover a hacked or compromised Microsoft account
• My username and password have stopped working
• Unblock my Outlook.com account
• My account got hacked - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A
• Hacker set up continuous draft ransomware email - Microsoft Q&A