Azure account behaves weirdly - can't access many services due to infinite login-redirect loops

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Azure account behaves weirdly - can't access many services due to infinite login-redirect loops

Luiz Eduardo Piá de Andrade 0

When I first logged into my Azure account, I was already linked to an EY directory (a company I have never worked in), which prevented me from creating any resource. I also couldn't create a new directory, so I created on with my brother's account and invited me as an admin.

I managed to create what I needed and it kinda works, I managed to create a SpeechServices resource, but not VMs (reason why I created VMs on the competition). And in general the account feels kinda unstable and "Illegal", as if I have no right of using Azure, e.g. I when I logout for any reason I often have to create a new password because it won't let me use the previous one; i can't access speech studio or other linked services because it gets stuck in an infinite loop of login and redirects.

It is also VERY frustrating that even though this is a basic subscription/billing issue that prevents me from using my account to the fullest I have not been able to create a proper support ticket, it keeps directing me to useless FAQ pages.

Is there any way to make my account behave more properly?

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Himanshu Shekhar 5,225 Microsoft External Staff Moderator

Luiz Eduardo Piá de Andrade- What you’re experiencing is not expected behavior and is typically caused by the account being incorrectly associated with an existing Microsoft Entra (Azure AD) tenant that you don’t control (in this case, the EY directory).

When an account is linked to an external or unmanaged tenant:

You may lack proper permissions to create subscriptions, VMs, or certain resources
Azure services (like Speech Studio) can get stuck in authentication redirect loops
Password and sign‑in behavior can appear unstable
Support options may be limited because the account isn’t recognized as the billing or tenant owner

This also explains why: You could create some PaaS resources (like Speech Services), but not VMs

Creating a new directory was blocked

Using a directory created by another account “works,” but feels unofficial or unreliable

To make the account behave normally, the account must be cleanly associated with a tenant you own or control:

Leave the external (EY) directory - Sign in to the Azure portal > Microsoft Entra ID > Manage tenants > Leave the EY tenant
Create or use your own tenant
Create a new Microsoft Entra tenant (or use one you own)
Create a new Azure subscription under that tenant
Ensure you are the Global Admin + Billing Owner
Re‑test resource creation and sign‑in
VM creation, Speech Studio access, and login loops should be resolved

Once the account is tied to a clean tenant with proper ownership, Azure behaves normally and support ticket creation becomes available.

Luiz Eduardo Piá de Andrade 0 Reputation points

2026-03-27T13:08:15.99+00:00

Thank you for your response!

I tried leaving the EY tenant, but it redirects me to a login page where I can't user my Azure account/email because: "You can't sign in here with a personal account. Use your work or school account instead."
Himanshu Shekhar 5,225 Reputation points Microsoft External Staff Moderator

2026-03-30T11:54:38.41+00:00
Luiz Eduardo Piá de Andrade - Use a clean Microsoft account

Create a new Microsoft account (Outlook/Hotmail) that has never been linked to any organization

Create a new Microsoft Entra tenant with that account

Create the Azure subscription under that tenant

Ensure the account is Global Administrator + Billing Owner
Luiz Eduardo Piá de Andrade 0 Reputation points

2026-03-30T17:36:03.35+00:00

I did that, and that's how I managed to even use Azure at all, despite all the limitations that my account for some reason has. Isn't it possible for my link to EY to be removed from someone on tech support?
Himanshu Shekhar 5,225 Reputation points Microsoft External Staff Moderator

2026-04-06T16:46:00.0966667+00:00
No Microsoft support cannot “manually remove” the EY directory association from your original account if that tenant classifies your account as a work/school identity created or claimed by that organization.

Your email identity was tenant‑claimed by the EY Microsoft Entra tenant at some point. Once an organization verifies a domain or creates a work account identity:

That identity becomes governed by that tenant -

Personal‑account sign‑in is no longer allowed for tenant operations

Only tenant admins of that organization (EY) can manage or remove it

Microsoft support cannot override tenant ownership for security, legal, and compliance reasons

This is why:

You see “You can’t sign in here with a personal account”

Leaving the tenant fails

Sign‑in loops, permission issues, and unstable behavior occur

Support ticket creation is blocked on that identity
Luiz Eduardo Piá de Andrade 0 Reputation points

2026-04-07T16:39:16.2733333+00:00

So what is the solution? Creating a brand new account? As I said, the previous solution proposed worked partially but is not sufficient. I did write to EY requesting that I be removed from the tenant but got no response.

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Azure account behaves weirdly - can't access many services due to infinite login-redirect loops

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