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Can not find office

G Fortner 0 Reputation points
2026-03-23T20:56:02.22+00:00

I purchased office 2024 on 5/29/2025. I just set up the Win 11 computer that I was going to use. I can not find the file for down load. Microsoft states that the license was used in May 2025, however I never received the actual download. I had not requested it until Sunday March 22, 2026. License no. [Moderator note: personal information removed]. How do I obtain MS Office 2024?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Q&A Assist
    2026-03-23T20:56:16.8233333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To obtain and install Office 2024 that was already redeemed, install it from the Microsoft account it is linked to rather than looking for the original download file.

    Follow these steps:

    1. Verify the correct Microsoft account
      • Office 2024 is tied to the Microsoft account used when the product key was redeemed.
      • Sign in to https://account.microsoft.com/services with the same Microsoft account that was used in May 2025.
      • If Office 2024 does not appear, sign out and try any other Microsoft accounts that might have been used.
    2. Confirm Office 2024 is listed
      • Under Services & subscriptions, look for an entry such as Office Home 2024 or the specific Office 2024 edition that was purchased.
      • If it appears there, the license is active and ready to install.
    3. Download Office 2024 to the Windows 11 PC
      • On the Services & subscriptions page, next to the Office 2024 product, select Install (or Install on this device).
      • This will download the correct Office installer for the one-time purchase version.
    4. Run the installer
      • Open the downloaded setup file.
      • Follow the on-screen prompts to complete installation on the Windows 11 computer.
    5. Activate Office 2024
      • After installation, open Word or another Office app.
      • When prompted, sign in with the same Microsoft account used in step 1.
      • The product key normally is not needed again once it is linked to the account.

    If Office 2024 does not appear under any Microsoft account, or Microsoft shows the key as used but no product is visible, contact Microsoft Support using the Guided support link for Office installation issues so they can check the license status and account association.

    References:

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