error trying to set up visio free trial

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Error Code: 715-123280

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Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

Hi C D

Thank you for reaching out to the Microsoft Q&A forum. 

To better understand your issue, could you please provide a bit more detail: 

• Are you currently using any other license? 
• Have you previously activated any Visio trial on this account? 
• Did you receive any confirmation email for the trial activation? 

In the meantime, you may also try accessing the trial using a different browser or an InPrivate/Incognito window to see if the issue persists. 

If the issue continues, I recommend contacting Microsoft Support via phone for further assistance: Customer service phone numbers - Microsoft Support  

Please note that this is a public peer-to-peer community forum. While members can share advice and experiences, as a moderator, I do not have access to backend systems to look into this further. 

Thank you for your patience and understanding.  Please feel free to share any updates when you have a chance. 

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