Partner Center account missing 'Submissions' menu

Question

My Windows app entry in Partner Center is missing the Submissions page. The app appears to be stuck in an uninitialized state. The Product identity page shows no certificate, no PFN, and no Publisher ID. I cannot upload packages because the 'Submissions' menu does not exist.

Copilot says that there is nothing I nor it can do to fix the problem. It's apparently a known intermittent issue with the site, and only Microsoft Partner Center support can 'provision' the missing Windows app pipeline and generate the initial submission shell.

I'm not a business partner so I can't get human support through the relevant channels (eg, I can't create a support ticket).

Copilot said to use the Power Platform Software Development Issue form to get support, but that seems like a long-shot. Unsurprisingly, the form I submitted three weeks ago hasn't received a response.

Attempting to delete and recreate the account would seem like an obvious workaround, but Copilot said that this wouldn't avoid the bug and I'd just lose my 'rights' to the app name I've reserved.

I'm out of ideas. I've spent weeks (literally) with Copilot, and much of the info above is from Copilot. Is there any way for a non-business partner to request Microsoft to correct my account?

Answer 1

For a missing or broken app submission pipeline in Partner Center, only Microsoft support can repair the app record and provision the submission flow. When self-service options (like deleting/recreating the app or account) are not available or are risky because of reserved names, the supported path is to open a Partner Center support request specifically for dashboard issues.

For Windows app dashboard problems, the documented route is:

1. Go to the Windows developer support page: Windows developer support.
2. In the Non-Technical Support – Dashboard section, select Ask Copilot.
3. Sign in with the same Partner Center account that owns the affected app.
4. Follow the instructions to paste the validation code into the Copilot chat.
5. Describe the issue (missing Submissions page / uninitialized app, no Product identity values). If Copilot cannot resolve it, it will provide a link to open a support ticket with the Partner Center team.

This flow is intended for Windows developers using Partner Center and does not require being a CSP or business partner; it is the documented way for non‑CSP developers to reach human support for Partner Center dashboard issues.

If the problem is instead that required pages or capabilities are not visible because of access/role issues, verify access first:

1. Sign in to Partner Center and select the Settings (gear) icon.
2. Choose Account settings → My access.
3. Confirm the account is using the correct work identity and has the expected roles for the Windows/Apps workspace. If not, use the listed contacts under Request access and help to request the appropriate access.

If roles and access are correct and the app still has no submission pipeline, proceed with the Windows developer support route above so the Partner Center support team can fix the app record while preserving the reserved app name.

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References:

• Support for Partner Center dashboard
• Pages, capabilities, offers, or benefits aren't appearing in Partner Center