My Template

Question

After update My Template disappeared. How do I get it back?

Answer 1

Hi COLLINS, Christopher,

I completely understand how inconvenient it is to have the "My Templates" add-in disappear suddenly, especially when you rely on it to speed up your workflow.

Based on my research, it appears this is part of a known issue currently affecting Microsoft services (specifically identified as Service Incident EX1238375).

Please refer to the following article: My Templates are missing from Outlook

To put it simply, this is a system-wide issue on Microsoft's end (server-side), rather than a glitch on your specific computer. Because the problem is affecting the connection to the add-in service for the whole organization, it unfortunately cannot be manually restored by individual users right now.

I recommend contacting your organization’s IT Administrator. They can verify this incident in their system and open a support ticket with Microsoft to track the fix. You can refer them to this guide: Get support - Microsoft 365 admin | Microsoft Learn

While waiting for the fix, you can use the Signatures feature in Outlook as a backup. You can save your frequent text templates as different "signatures" and insert them quickly into your emails. It functions very similarly to My Templates.

Reference: How to add and change an email signature in Outlook - Microsoft Support

I hope this information is helpful, or at least clarifies why the feature is missing. Please feel free to reach out if you have any other questions or need further clarification.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

Answer 2

In classic Outlook for Windows for business, the “My Templates” feature is provided by an add-in. After an update, that add-in may be disabled at the organization level and must be re-enabled by a tenant administrator in Exchange Online.

Steps for the Tenant Administrator:

1. Connect to Exchange Online PowerShell Use the guidance in Connect to Exchange Online PowerShell to establish a session.
2. (Optional) Start a transcript for logging

      Start-Transcript -Path "C:\mytemplates\MySession.txt" -Append
   

3. Check the status of the My Templates add-in

      get-app -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93
   

4. Enable the add-in if it is disabled

      Set-App -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93 -OrganizationApp -Enabled $true
   

5. Verify add-ins

      get-app
   

6. Exit PowerShell and have users restart Outlook After the add-in is enabled, restart Outlook. The “My Templates” pane should reappear when composing a message.

If support is involved, provide the transcript and command output to the support engineer as requested.

---

References:

• My Templates are missing from Outlook