Trouble accessing Microsoft Word

Question

My subscription has auto renewed, but it is saying that my account is deactivated when I try to use Microsoft Word.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If your subscription is active under your Microsoft account here: https://account.microsoft.com/services, but you are unable to edit documents in Office applications, try signing out and then signing back in with your account in the Office apps to resync your active subscription.

• Open any Office app, such as Word, then go to File > Account > Sign out.

Sign in with your Microsoft account again.

If you are still having issues, do an office online repair-

Repair an Office application

Let me know if you still need more help.