AADSTS5000225 - Azure Tenant blocked due to inactivity.

Question

AADSTS5000225 - Azure Tenant blocked due to inactivity.

moses hm 30

I completed Azure signup and payment verification. But I cannot access portal or CLI because my account is linked to a blocked tenant. I also cannot raise a support ticket because Azure login fails. Please assist to create a support case or delete the account and payment details. Please assist to contact support team via email for removing payment details.

VEMULA SRISAI 11,470 Reputation points Microsoft External Staff Moderator

2026-03-24T04:19:29.52+00:00

Hello moses hm,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
Varun Boodram 0 Reputation points

2026-03-24T20:40:59.62+00:00

Hello good day I have the same issue can you assist please
VEMULA SRISAI 11,470 Reputation points Microsoft External Staff Moderator

2026-03-25T04:28:59.49+00:00

Varun Boodram could you please create a separate question and tag me over the post, will assist you further on this.

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VEMULA SRISAI 11,470 Reputation points Microsoft External Staff Moderator

2026-03-24T04:19:29.52+00:00

Hello moses hm,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
Varun Boodram 0 Reputation points

2026-03-24T20:40:59.62+00:00

Hello good day I have the same issue can you assist please
VEMULA SRISAI 11,470 Reputation points Microsoft External Staff Moderator

2026-03-25T04:28:59.49+00:00

Varun Boodram could you please create a separate question and tag me over the post, will assist you further on this.

Answer 1

VEMULA SRISAI 11,470 Microsoft External Staff Moderator

Hello moses hm,

I have contacted the engineering team, and they have reactivated your tenant from the backend and removed the block. You should now be able to access the Azure Portal without any issues. Please try logging in and let me know if you experience any problems.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Thanks

moses hm 30 Reputation points

2026-04-03T14:08:24.4+00:00

Hello @Anonymous

Thank you for the response. Yes, the issue is resolved and able to login to Azure portal.

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AADSTS5000225 - Azure Tenant blocked due to inactivity.

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