Account recovery. Compromised Microsoft Account.

Question

Hello, just as of last week, Monday, and account linked to mine was compromised, email removed and swapped to a disposable and passwords changed into something else.

I was looking a way to contact Microsoft's support services as the number provided was widely unhelpful, I noticed that there's this website called "One Customer Connector" and I find it fishy, I did contact them to gauge and they are obviously a bunch of scammers. where can I contact OFFICAL Microsoft support?

I have a digital receipt of the account being ours, as we bought Minecraft Java and Bedrock.

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

To recover the account, kindly follow the steps below:

Method 1. Recover a Microsoft account by resetting the password:

 

Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

 

For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

 

Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

 

https://account.live.com/acsr

Please complete the form and expect a reply within a couple of days.

Note: If the issue persists, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

Hi, thank you for replying. In that case, I recommend contacting the Microsoft Accounts and Billing support.

Answer 3

You are always welcome, and I hope it will all be good.

Answer 4

You are always welcome, and I hope it will all be good.