Installation issues

Question

When we purchase a new computer last month, we both subscribed to the free 1-month Microsoft 365, thus we have i account each. Then I decided to buy a one-off Home and Business pack for 1PC couple weeks later. I then stop our ongoing subscriptions and installed the pack I bought with a given product key. Now the free subscriptions have expired but I can't access excel and words. I have tried uninstalled Microsoft 365 again and reinstall my Home and Business pack, but it keeps giving errors. However, under my subscription page, it stated that I have purchased this pack and said I need to open the productivity app and sign in, but I can't even find the excel apps. but the free Microsoft 365 keep asking me to resubscribe and pay. Could you please advise how to solve these issues.

Answer 1

Hi Helen,

Please remove all the instances of Microsoft Office using this guide:

https://www.yourwindowsguide.com/2026/02/how-to-uninstall-microsoft-office.html

Restart the PC:

Then reinstall Office 2024 from the following link:

https://officecdn.microsoft.com/db/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/en-us/HomeBusiness2024Retail.img

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!