wrong email

Question

it is saying some random email and i don't know why is it possible to fix this

it is on a diff account

Answer 1

Please provide more detail on this problem, where are you seeing the random Email address, is that in Windows when you try to log into Windows and if so are you unable to log into Windows on your PC, or are you seeing the random Email address when you try to log into your Microsoft account on this link.

https://account.microsoft.com/account

Answer 2

If Windows or a Microsoft app is showing an unexpected or “random” email on sign-in, it usually means one of these is happening:

1. A different Microsoft account is signed in on the device (for example, a work/school account and a personal account using the same or similar email).
2. The account’s primary alias (sign-in email) was changed, so Windows now shows that alias instead of the one expected.

To fix it, use these steps:

1. Check if there are two accounts with the same email
   • If a “Which account do you want to use?” prompt appears (Work or school vs Personal), it means there are two Microsoft accounts using the same email address.
   • In that case, either:
     • Rename the personal Microsoft account by changing its primary alias, or
     • Contact the organization that owns the work/school account.
2. Rename the personal Microsoft account (change the sign-in email)
   • Go to the Manage how you sign in section of the Microsoft account (from the Your info page).
   • Under Account aliases, either:
     • Add a new email alias and select Make primary, or
     • Choose an existing alias and select Make primary.
   • This changes which email shows as the main sign-in on devices.
3. If the wrong email is a work/school address
   • If the primary alias on the personal account is the same as a work or school account in Microsoft 365/Azure AD, change the primary alias to a different personal email and then remove the work/school email from the personal account:
     • Sign in to the Microsoft account Your Info page.
     • Select Manage how you sign in to Microsoft.
     • Add a personal email alias if needed, set it as Make primary, then Remove the work email alias.
4. If the “random” email is another alias
   • If there are multiple aliases and the wrong one is primary, set the correct alias as primary:
     • Sign in to the Microsoft account website.
     • Go to Your info → Manage how you sign in to Microsoft.
     • Select Make primary next to the alias that should be shown.

If an alias was removed from the account in the past, it cannot be re-used as an alias on that same Microsoft account.

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References:

• Which account do you want to use?
• "Something went wrong" with error ADDriverStoreAccessNonLocalException