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Unable to schedule PL-900 exam. Error: "An input field is invalid. Please check your input fields and try again."

Rosalind Ng 0 Reputation points
2026-03-24T09:53:22.6933333+00:00

I was trying to schedule PL-900 exam, but at the following page which needs to fill in address, the error "An input field is invalid. Please check your input fields and try again." is shown when I clicked submit.

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(link: https://learn.microsoft.com/en-us/credentials/certifications/schedule-through-pearson-vue?examUid=exam.PL-900&examUrl=https://learn.microsoft.com/credentials/certifications)

I have tried many different variations of the address and ensure no special characters used but still seeing the error and can't get past the page to schedule exam. Have tried clearing cache as well but doesn't work either.

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  1. Q&A Assist
    2026-03-24T09:53:46.1433333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The address and contact details on the “Transfer to Pearson VUE” page are required only because Pearson VUE needs them; Microsoft does not store this information. When the form cannot be submitted even after correcting the fields and clearing cache, the issue needs to be handled by the certification support team.

    Use Microsoft Certification support so a moderator can review the profile and the handoff to Pearson VUE and help complete the scheduling:

    1. Go to Microsoft Certification support: Credentials support.
    2. Open a new support case describing:
      • The exam (PL-900).
      • The exact error message: “An input field is invalid. Please check your input fields and try again.”
      • That it occurs on the “schedule through Pearson VUE” address page.
    3. Wait for the forum moderator/support engineer to respond (responses are typically within one business day) and follow their guidance to correct the profile data or complete the booking.

    If the issue persists even after support intervention, Pearson VUE customer service for test-takers can also assist with scheduling and profile validation.

    References:

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